Senior Manager, Homeownership Programs

The Senior Manager, Home ownership Programs leads the development, implementation and continuous improvement of Habitat for Humanity Chicago’s home ownership programs, supporting both prospective and current homeowners in achieving and sustaining successful home ownership. This position identifies and ensures homebuyer and home repair programs meet attendance and participation goals, while ensuring a quality experience for participants.

Reporting to the Director of Neighborhood Initiatives, this position implements and manages program strategy, education, operations, partnerships, participant experience and evaluation. The role supervises the home ownership support specialist and works closely with housing development and construction, neighborhood engagement, volunteers, operations and external partners to ensure programs are coordinated, accessible, and responsive to homeowner needs.

This position is ideal for a strategic, organized and people-centered program leader with experience in program management, project coordination, and building coalitions with an interest or prior experience in affordable housing, home ownership, housing counseling, and/or related fields.

Key responsibility: home ownership program strategy and planning (25%). The senior manager leads the planning and ongoing development of Habitat Chicago’s home ownership programs, translating organizational and neighborhood priorities into effective programs, policies and participant experiences. The manager identifies buyer pipelines and program participants and recognizes opportunities to improve access to home ownership, strengthen homeowner outcomes and respond to changing housing needs and conditions.

Key responsibility: home ownership education, partnerships and outreach (30%). The senior manager leads the delivery and continuous improvement of Habitat Chicago’s home ownership education programs, including Homebuyer University, education provided through the Affordable Home ownership Program (AHP), and emerging homeowner education initiatives such as Homeowners Association (HOA) education and post-purchase programming. The senior manager is responsible for ensuring that educational content, instructors and delivery methods effectively prepare prospective and current homeowners for successful and sustainable home ownership.

This includes evaluating participant needs, identifying opportunities to strengthen program offerings and regularly assessing and improving existing educational programs.

The senior manager is also responsible for developing and implementing outreach and participant recruitment strategies to ensure a strong pipeline of qualified homebuyer and homeowner program participants. The senior manager works collaboratively with neighborhood engagement, housing development and construction, community partners, lenders and housing organizations to increase awareness of Habitat Chicago’s programs, connect prospective participants to resources and reduce barriers to participation.

Through these partnerships and outreach efforts, the manager expands access to home ownership opportunities and strengthens engagement with current and future homeowners.

Key responsibility: program operations and participant experience (20%). The senior manager provides oversight of program operations and ensures consistent, high-quality service to prospective and current homeowners. The senior manager establishes effective processes and standards, ensures program requirements are met and works across departments to coordinate the homeowner experience. This includes oversight of programs supporting existing homeowners and homeowner repair initiatives, including coordination with housing development and…