UI Health - Staff Nurse - Call Center

Staff Nurse I

The Staff Nurse I provides direct patient care and takes the initiative to improve patient outcomes by integrating shared leadership, evidence-based practice, relationship-based care, and standards of nursing excellence into clinical practice. This position integrates professional practice model, current standards of practice and clinical experience to provide "quality" patient care as measured by established nursing quality standards and other governing/accrediting health care bodies.

The Staff Nurse I engages and obtains information from patient and/or family to advocate for the patient, develops an appropriate patient educational plan, and responds to patient's changing needs while sharing information and collaborating with other members of the health care team to promote effective patient care. The Staff Nurse I participates in organizational, departmental, and shared leadership activities; supports department and unit goals in daily behavior.

Duties & Responsibilities

• Performs telephonic clinical assessment and triage utilizing professional nursing judgment, established protocols, and decision support tools to determine acuity, provide care recommendations, facilitate appropriate referrals, and initiate emergency services when indicated.
• Recognizes symptoms, establishes priorities, and responds to patient needs through telephonic assessment and clinical judgment.
• Provides clinical education, guidance, and reinforcement of care plans to patients, caregivers, and callers to support understanding of care recommendations and appropriate resource utilization.
• Shares information and collaborates with clinical and non-clinical staff, serving as a resource to support effective care coordination, appropriate escalation, and alignment across care settings.
• Advocates for patients, families, and callers to support safe, appropriate, and timely care.
• Engages support personnel by delegating appropriate tasks per the Illinois State Nurse Practice Act and provides support and feedback.
• Integrates theoretical knowledge, evidence-based practice, current standards of care, and clinical experience to support safe, high-quality care delivery.
• Documents and communicates clinical assessments, recommendations, and interventions in a timely manner within the electronic medical record and other approved systems, ensuring appropriate routing, follow-up, and coordination of care.
• Adheres to established clinical protocols, scheduling guidelines, and escalation processes while prioritizing work based on patient need and maintaining accountability to organizational policies, regulatory requirements, and standards of nursing practice.
• Participates in quality assurance activities, peer review, and continuing education to support ongoing professional development and quality improvement.
• Assumes role of Charge Nurse when assigned, utilizing appropriate resources and tools.
• Serves as preceptor and/or resource to other nursing, support staff and students.
• Other duties as assigned.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

• Current BLS/CPR and/or other required unit specific certifications.
• Current advanced cardiac life support, or within 6 months of hire for main hospital.
• Minimum 5 years of nursing experience (LPN experience may be included) REQUIRED
• Ambulatory or Clinic or Emergency Room nurse experience REQUIRED
• Nurse triage experience (direct or telephone) REQUIRED
• Intermediate to advanced computer skills:
  Must be able to navigate multiple software programs utilizing multiple screens simultaneously
• Intermediate to advanced typing speed REQUIRED
• Must be able to multi-task:
  Talk to patient while simultaneously typing and reviewing the medical record REQUIRED

Preferred Qualifications

• UI Health Ambulatory/Clinic experience
• Ability to process and keep track of a high volume of information/workflows/processes that may change often
• Customer service experience
• Excellent Electronic Health Record documentation skills
• Telephone nurse triage experience

To Apply:

For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date.

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