Client Care Specialist

Client Care Specialist

Location:

Chicago, IL
Schedule: Full Time | 2nd shift - mostly afternoons and evenings | Rotating Weekends | No Overnights!
Compensation: $20-23/hr | + $5 Weekend Shift Differential

The Premier Veterinary Group in Chicago, IL is hiring a full- time Client Care Specialist to join our outstanding team!

Join a collaborative team committed to delivering exceptional emergency and specialty care using advanced technology and state-of-the-art equipment. As a Customer Service Representative, you’ll create a welcoming first impression while providing compassionate, attentive support to pets and their families. You’ll be part of a supportive, team-first culture where your contributions are valued and professional growth is encouraged. Most importantly, you’ll make a meaningful difference for our clients, patients, and veterinary community every day.

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding Premier services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
• Process admissions and discharges accurately; schedule follow up appointments as necessary
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, for example

• Excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
• Have a fundamental knowledge of windows based computer programs
• Proven effective communication and the ability to multitask and prioritize
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply
• Willing and able to provide exceptional customer service
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

• Medical, Dental and Vision insurance-Multiple health plan options so that you can choose something that suits your needs best.
• Life Insurance, Disability Insurance, FSA, HSA
• Employee Assistance Program
• Uniforms
• Generous CE Allowance
• Professional development assistance
• Hands on learning as well as opportunities for credentialing
• Onsite continuing education events as well as virtual learning platforms
• Veterinary Social Worker on site!

Premier Veterinary Group believes that all veterinarians, pets, and pet owners deserve premier experiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor, and dignity toward our patients, clients, and colleagues.

Our Chicago hospital is within commuting distance of many veterinary professionals throughout Chicago's North Side and the surrounding suburbs, including:

• Irving Park
• Avondale
• North Center
• Roscoe Village
• Albany Park
• Logan Square
• Lakeview
• Lincoln Square
• Ravenswood
• Bucktown
• Wicker Park
• Portage Park
• Jefferson Park
• Old Irving Park
• Belmont Cragin
• North Park
• Edgebrook
• Lincoln Park
• Andersonville
• Edgewater
• Skokie
• Norridge
• Harwood Heights
• Park Ridge
• Morton Grove
• Evanston
• Northfield
• Northbrook

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected…