Senior Manager - Facility Food Safety

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Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

The Senior Manager Food Safety will lead the Food Safety and Quality Assurance program for United Catering Operations for global catering and lounges. This role will develop, implement and maintain standardized food safety policies and procedures across all catering locations and lounges to ensure compliance with applicable regulatory requirements FDA, USDA, CBP, DOD, CFIA and other agencies. This role is responsible to develop, implement and sustain the food safety management system.

This position is also responsible for training and oversight and resources required to ensure compliance with UA Food Safety requirements

• Develop, implement and maintain COBM to define UA food safety requirements for catering locations
• Develop training to communicate expectations to catering locations
• Develop, implement and maintain UA food safety requirements for lounges
• Communicate with hospitality partners to ensure compliance
• Manage the food safety audit program outsourced to a third party and conduct catering facility food safety audits based on a schedule to ensure that all facilities are audited to confirm compliance with UA requirements
• Conduct food safety audits at lounges based on a schedule to ensure that all facilities are audited to confirm compliance with UA requirements
• Support health department inspections
• Monitors quality and food safety complaints received and follow up with catering locations and clubs to ensure issues are addressed to prevent recurrence
• Stay abreast of recent developments in global food safety standards, regulatory requirements and industry best practices
• Develop and establish KPI for catering locations that include regulatory audit performance, complaints and UA audit scores
• Monitor performance with a focus on continuous improvement
• Maintain detailed food safety records for all catering locations and lounges on SharePoint, Safety Chain and Quality First

• Bachelor's degree
• BS Degree in Microbiology, Food Science or a related field
• HACCP Certification
• PCQI qualification
• 7+ years in Food safety and Quality Assurance within a food production environment
• 1+ years of people management experience
• Knowledge of FDA/FSMA and USDA requirements for food production facilities
• Knowledge of food microbiology, food safety and food defense
• Knowledge of the FDA Retail Code and ITP
• Strong oral and written communication skills with the ability to communicate clearly and effectively with personnel, customers, suppliers and other business contacts
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Master's…