Client Service Manager

# Work With UsTishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities.  As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses.

We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s Opern Turm and Taunus Turm.
** The Position:
** The Client Service Manager is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day to day operations. The CSM will report to the General Manager and will be located at our Class A property at 525 W Monroe in Chicago, Illinois.

The successful candidate will be organized, have an eye for detail and a passion for customer service.
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* Key Responsibilities:

** Hospitality/Leadership:
· Provide a warm and welcoming experience for customers and visitors
· Promote and contribute to Tishman Speyer’s ZO. amenity offerings
· Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
· Provide leadership to Client Service Coordinator
· Actively support the Property Management team in fostering long lasting relationships with customers

Operations:
· Provide support to ensure smooth operations of the Property Management Office (PMO)
· Oversee new customer onboarding procedures
· Process all invoices in a timely manner, confirming charges against existing contracts, budget and proposals
· Prepare monthly accruals with Operations Manager oversight is critical
· Create and maintain customer OT HVAC billable spreadsheet based on lease language
· Respond to customer account statement inquiries
· Assist with annual budgeting such as customer billable income/expenses, building office expenses, ZO. expenses, etc.
· Maintain the customer portal to ensure current building communication and procedures are available to our customers
· Distribute the monthly rent statements
· Create letters and Work Order backup invoices to upload with rent statements
· Verify Work Orders and bill through the Angus Work Order System.
· Accounts payable – process bills daily to correct budget account.
· Assist the Property Management team with projects and communication
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* About You:

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* Qualifications:

· 1 to 3 years of experience in commercial real estate or hospitality industry
· Accounting background/experience is mandatory
· Bachelor’s degree
· Proficient in Microsoft Office or equivalent
· Ability to understand and communicate in English, verbally and in writing

Critical Competencies for Success:
· Thrive in an innovative and fast-paced environment
· Accounting experience/reading General Ledgers, Assembling Accruals
· Demonstrate strong interpersonal skills
· Provide exceptional customer service
· Strong mentorship and leadership qualities Onsite presence is required for this position.

The base compensation range for this role is $60,000 to $65,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical,…