Property Manager - West Loop

Location: Chicago - West Loop

Employment Type: Full time, On‑site

Compensation: $90,000 Annually

FLATS® is a lifestyle-driven real estate company known for its creative approach to urban apartment living. We pride ourselves on being “anything but expected,” with a mission to “bring big style to smart spaces.” Through thoughtfully designed units and state‑of‑the‑art technology, we curate what we call the FLATS life – providing homes with soul that embrace value, individuality, and community. At FLATS, we believe living well is a necessity, not a luxury, and we strive to revolutionize city living by offering residents great design, authentic experiences, and a vibrant community in every property we operate.

We're seeking an experienced and dedicated Property Manager to lead the onsite team at their multi‑family building to success. This role is responsible to drive the team to success at the property, including but not limited to achieving financial goals, following the legal obligations of the leases, keeping the building in great condition and providing exceptional service to all residents and tenants.

The Property Manager is the leader and coach on site for their team.

• Ensure compliance with company policies and procedures, as well as local, state, and federal regulations, including Fair Housing, Americans with Disabilities Act, and Fair Credit Reporting Act.

• Approve invoices, reconcile work performed, and manage communication between vendors, accounting, and clients.

• Gather and interpret market trends to implement marketing and leasing strategies.
• Advise and execute marketing efforts for the property, including researching competitive properties and local market trends.
• Complete weekly, monthly, and quarterly reporting requirements including but not limitedto:financial reports, leasing reports, budget reporting, capital improvement reports, and resident satisfaction reports.

• Set rent rates, ensuretimelyrentand fee collection, make financial bank deposits, and prepare and review monthly financial status reports.
• Execute the property strategy and business plan; work with the Asset Management and senior leaders to develop action items to lead to property success.
• Manage the financial performance of the asset, including actual-to-budget performance for occupancy, rent growth, retention, expenses, and NOI.
• Accurately and succinctly communicate any projected or forecasted changes needed.
• Present, as needed, during Asset Management or ownership/investor meetings.

• Approve prospective resident applications, conduct periodic apartment inspections, evict residents, and impose and collect late feesand other charges.

• Promote resident satisfaction and retention by responding to complaints, questions, and request sin a timely manner, and ensuring maintenance team compliance with service standards.
• Lead the leasing program including resident retention/renewal tomaintainmaximum occupancy.
• Coach, lead, train, and motivate the leasing professional to success.
• Oversee daily leasing paperwork.
• Assign and proof all leasing paperwork.

• Conduct regular property inspections to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance.
• Maintain an impeccable building at all times.
• Work with the Maintenance team to ensure property stays in good working order.
• Monitor apartment turns and repair requests.
• Plan, budget, and execute capital improvement projects as needed.

• Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.

• Lead recruiting and employee onboarding efforts foronsiteteam.
• Manage, train and counsel onsite staff effectively.
• Work with senior leaders for succession planning as appropriate.
• Hires, trains, motivates, and supervises all on‑site staffin order toachieve…