Lead Design Researcher & Strategist

Background

Highland is a digital product and innovation consultancy based in Chicago. We research, design, and build digital products and experiences for mission-driven organizations and customer-centric companies. Over 25 years, our team of researchers, strategists, designers, and developers has helped organizations launch over 300 digital products, turning their biggest uncertainties into opportunities for growth.

We often refer to what we design as ‘Experiences that Matter’: digital products and experiences that make the world a better place to live in. We primarily work with leaders of mid-market services companies and enterprise leaders within digital, design, and innovation.

Our mission is rooted in Human Flourishing—inspired by research conducted at Harvard University’s Institute for Quantitative Social Science. We design our work to help human beings flourish, while allowing ourselves to flourish as well. For us, our values—People First, Give a Damn, Be Curious, and Be Transparent—are not just things to hang on the wall, but something we live by every day.

Highland serves clients at every stage in their journey—from early stage, generative research all the way to new product/experience launch. The Lead Design Researcher & Strategist can expect to work across the following realms:

• Methods Mastery:
  Demonstrate mastery over a range of Design Research methods and design original research for unique contexts.
• Research Execution:
  Lead the definition, planning, and facilitation of research, using Research Plans, Recruitment, Screeners, Discussion Guides, Deliverables, Reports, etc. as needed for projects.
• Synthesis Mastery:
  Define new methods of synthesizing research to fulfill client goals desirably, feasibly, and viably for design opportunities.
• Product-based Research:
  Adapt exploratory/generative research methods for fast-cycle, product-based research to drive product design and development.
• Design Action:
  Connect the dots from research to ideation, taking responsibility for the team’s translation of insights into ideas, concepts, and value propositions for user co-creation.
• Enabling Systemic Action:
  Capture systemic understanding through frameworks, exposing previously unknown dimensions at play, inspiring new ways for implementation across clients’ limitations & priorities.
• Project Leadership:
  Lead project teams throughout the process, managing timelines, deliverables, & budgets.

• Data Analysis:
  Comfort with data analysis tools like Excel, Google Analytics, Tableau, etc. to analyze and interpret market, user, or product data.
• Market Research:
  Familiarity with market research tools and methods to understand industry/market trends, assemble competitive analyses, identify threats/opportunities.
• Business Modeling:
  Ability to construct preliminary business models for emergent product/service/offerings for viability considerations.
• Market Definition:
  Familiarity with defining initial market size for uncovered opportunities in support of financial modeling and pricing strategies.
• GTM and Roadmap planning:
  Organizing initial go-to-market planning and prioritization of roadmap alongside design development.

• Mentorship:
  Devote time to guide and support the team/client through the value of Design Thinking as well as product-led approaches.
• Strengthening Relationships:
  Deepen client relationships through an understanding of their organizational context, mission, champions, and barriers.
• Networker:
  Nurturing a growing network of mentors, peers, mentees, and other analogous creatives.

• Framing New Work:
  Help frame and plan new projects with potential clients, skilfully advocating for Design Research methods and outcomes in environments new to Design Thinking.
• Evolving Methods/Practice:
  Continuously develop and prototype new research & synthesis methods and processes internally.
• Thought‑leadership:
  Leader in the Design Research / Service Design / Design Strategy sphere, contributing across writing, podcasts, teaching, and other channels/media.
• Pr…