CityGate Grille General Manager

Expected Compensation Range

$85,000 - $95,000/annual

The specific salary offered to a selected candidate will be commensurate with work experience, education, relevant qualifications and skill level.

This position is eligible to participate in an annual bonus incentive plan. Incentives are awarded based on achievement of performance metrics and specific revenue, profitability and operational goals. Gatekeepers tied to the achievement of department and/or Company budget goals may apply. Date of hire within the bonus year is considered when calculating initial eligibility.

Must be 21+

IL BASSET, IL Food Handler or Manager, Allergan Certification

This individual will serve not only as a General Manager, but a Brand Ambassador for City Gate Grille Restaurant when engaging with guests, the community, and the internal team. As a General Manager, this person will be responsible for ensuring the success of City Gate Grille Restaurant, Café and associated Banquet functions. This individual will oversee the management and daily operational functions of this restaurant by maintaining visible presence on the floor during peak service hours and gathering guest feedback.

In addition, this individual will oversee all administrative, financial, training, performance management and recruiting efforts for these areas offering assistance and guidance where needed.

• Organizes and conducts pre-shift and departmental meetings
• Assists with the creation and development of community outreach and marketing plans to maximize sales opportunities and maximize use within existing markets
• Conducts ongoing training programs for new and existing employees
• Ability to multi-task and prioritize in a deadline driven, demanding environment
• Coordinates with the F&B, Sales, and Convention Services team for group events
• Organizes special events in the restaurant (wine dinners, specialty cocktail programs, cooking classes, etc.)
• Checks for food quality and service consistency
• Oversees the inventories for F&B liquor control
• Provides a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards
• Instructs new hires and employees on the expectations and responsibilities for each of their roles
• Interacts positively with customers promoting hotel facilities and services
• Analyzes, investigates, and resolves guest complaints
• Responsible for the implementation and use of the Compeat Inventory and menu item system as a tool to manage and control costs
• Oversee liquor ordering and liquor controls to ensure that liquor costs can be maintained within established benchmarks
• Oversee staff scheduling to ensure proper coverage while working within established labor benchmarks
• Holds staff accountable in a positive and constructive manner. Follows prescribed progressive discipline and consults with HR Director on employee actions
• Manage staff labor punches, ensuring punch errors are documented and corrected within the prescribed time periods
• Responsible for the update and maintenance of the Micros Point of Sales System as well as the implementation of a replacement system as needed
• Manage to budget and understand monthly and YTD P&L. Be able to explain variances.
• Update and create SOP’s top ensure that critical processes (e.g., opening and closing checklists) and service standards are documented and serve as the basis for staff training.
• Ensures safety requirements of the Company are upheld at all times on the property
• Researches new developments and creates restaurant plans that reflect current legal and safety requirements
• Other duties as assigned

* This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

• College graduate or equivalent work experience
• IL BASSET Certification required, prior Naperville BASSET Certification is a plus

• Five or more years’ experience in a General Manager role within in a full service, fine dining restaurant environment
• Knowledge of fine dining, wines, spirits and great service…