Cafe Lead Job Chicago area,Illinois USA,Restaurant/Food Service

JOB SUMMARY
The Café Lead is primarily responsible for overseeing the SHIFT responsibilities of the Urban Air Café and guiding the performance of Team Members. This is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing, and serving food. S/he must work fast with a sense of urgency while maintaining a friendly demeanor with guests and supporting the Team.

RESPONSIBILITIES

Support the proper execution of all processes, systems, and standards

Ensure all deliveries are received correctly and logged in the event the Café Manager is not present at the time of delivery

Maintain storage, and rotation to minimize wastage

Manage the Café Team, ensuring they always work to the expected standards

Adhere to scheduled shifts and have the willingness to stay beyond when business or circumstances dictate

Train Café Team in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required

Set a high standard and good example for the Café Team regarding punctuality, attendance, and attitude; ensure these standards are maintained at all times

Set a high standard and good example for the Café Team regarding cleanliness and hygiene, including a regular deep clean schedule

Maintain well-organized and easy-to-access Café and storage areas

Handle guest concerns regarding the Café in absence of the Café Manager

Participate in regular staff meetings and training as and when required

QUALIFICATIONS

Minimum of High School Diploma or equivalent required, some College preferred

Minimum of six (6) months to one (1) year of prior food and beverage experience (Quick Service and/or restaurant experience)

One (1) year of leadership experience preferred

Must have a current Serv Safe or similar food handling certification, or be willing to get one within the first 30 days of employment

ADDITIONAL REQUIREMENTS

Ability to lead, motivate and empower Team Members

Ability to align Team Members with Urban Air culture by balancing seriousness and having fun

Willingness to take initiative

Excellent interpersonal and communication skills

Ability to recognize problems and problem-solve

Ability to set goals and convert plans into action

Ability to see patterns in performance and strategize solutions

Ability to be open to feedback and self-improvement

Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism

Serve as a role model by demonstrating and upholding Urban Air policies and standards

PHYSICAL REQUIREMENTS

Work days, nights, and/or weekends as required

Work in noisy, fast-paced environment with distracting conditions

Move about facility and stand for long periods of time

Lift and carry up to 30 lbs.

If this is you, apply now!

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air Nashua is an equal opportunity employer.

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