Server - OMAKAI Hand Roll Bar

OMAKAI handroll bar - River North
507 N Wells St
Chicago, IL 60654, USA

Hand Roll Bar Server

Location:

Chicago, IL (River North)

Employment Type :

Part-Time (20-29 hours) or Full-Time (30+ hours)

About OMAKAI
Hand Roll Bar

OMAKAI Hand Roll Bar is a counter concept restaurant with one aim: to be known for blowing people's minds. Everything we do rests on three guarantees: warm rice for contrast, crispy nori for texture, and kind service. Every guest, every visit.

We serve high-quality hand rolls at an accessible price, and we are growing across South Florida and expanding to other cities nationally with our full-service restaurant and hand roll bar concepts. Every seat is at the counter, where guests watch our chefs and servers work together. We hold ourselves to a five-star hotel standard in a casual counter setting, which means the details matter more here than in most restaurants.

We treat every guest with genuine kindness and focus heavily on execution. Our team runs on accountability, reliability, and doing what we say we will do.

Position Overview

We are seeking friendly Hand Roll Bar Servers for our hand roll counter. Every seat is at the counter and owns the full guest experience in the dining area. We require at least two years of serving experience, and Japanese restaurant experience is welcome but not required. Genuine hospitality matters here as much as order accuracy and pace do.

This seat owns the full arc of the table. You take and manage orders, entering every one accurately with modifications, allergies, and restrictions handled correctly, and you keep tables informed on timing and availability. You hold a proactive presence at your tables and handle questions, concerns, and complaints in the moment with professionalism. You also own table turnover and bussing, food running sashimi and desserts, guest support, and beverage service, so tables are cleared and reset to standard, food reaches the right guest on time with a dish explanation, empty items are gone before the guest notices, and drinks and water stay full.

We weigh experience, customer service level, accuracy, and pace. We are looking for servers who genuinely enjoy hospitality, who read each table and anticipate needs, who want to turn a complaint into a win, who are willing to clear, reset, and run food to keep the room moving, and who carry a full section while staying warm under pressure through a full turn.

Responsibilities

Take & Manage Orders

• Take every guest order accurately, including modifications, and own accuracy from entry through delivery
• Handle allergy and dietary restriction requests in line with our food allergy policies
• Enter orders on our point-of-sale system correctly and process payments
• Keep tables informed on timing and availability throughout the meal
• Know what is unavailable before service starts and communicate substitutions clearly
• Guide guests through our set menus and a la carte hand rolls, including how we recommend each item be eaten

Table Presence & Hospitality

• Greet arriving guests warmly and thank every departing guest
• Maintain a proactive presence at your assigned tables rather than waiting to be flagged down
• Read the room and adjust pace, tone, and timing to what each table needs
• Build rapport and explain dishes so every guest feels cared for throughout the visit
• Recommend hand rolls, appetizers, and beverage pairings with confidence and honesty rather than pressure
• Explain our three guarantees and what makes our hand rolls different, in your own words
• Handle guest questions, concerns, and complaints in the moment with professionalism
• Own the recovery when something goes wrong rather than passing it along
• Resolve issues at the table where you can, and escale to the manager on duty when you…