Cafe Team Member: Guest Experience + Mystery Shopper

Job Title:Team Member

Pay:$17.00 per hour + Mystery Shopper Bonus + Tips

About the Company
:

We’reproud makers of delicious food, organiccoffeeandbig ideas across 750+ shops in 20+ countries.

Whether you’remaking our guests’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together,we’redoing the right thing and growing fast –it’san exciting team to hop on board!

About the Role
:

We’relooking for passionate team players to bring joy to our guests every day. As a Team Member,you’llbe the smiling face of our shop floor and preparing delicious, freshly made food in our kitchen. Expect variety and pace – driven by passion for our products, customers & teams!

About You

• Be kind,honestand generous: bring genuine warmth to work every day

• Bring your passion: share our passion for exceptional guest service

• Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special

• No experience needed:come and learnto deliver outstandingguestservice

Responsibilities

Making Great Food & Drinks:

• Prepare handmade sandwiches, salads, baguettes, and other menu items using fresh ingredients daily

• Keep retail langers restockedwith hot food and cold food
  -looking picture perfect, guests should always see a full, beautiful display

• Cook and prepare hot food items following Pret recipes and standards

• Make all Barista Prepared Drinks to Pret standards and aim to serve within 60 seconds

• Keep shelves restocked and looking picture perfect throughout the day

• Check and record food temperatures to keep everything safe

• Learn and practice latte art to delight our guests

Serving Customers with Care:

• Greet guests warmly, take orders, and answer questions about our menu

• Make guests feel special with great service and attention to detail

Keeping Our Shop Safe & Clean:

• Follow all food safety and health & safety rules at all times

• Keep your workspace clean as you go,see it throughguests' eyes

• Complete required safety training

• Tell your Manager right away if you see any safety concerns

• Wear the correct uniform and stay well-presented throughout your shift

Taking Care of Equipment:

• Set up equipment at the start of your shift (coffee machines, hot food equipment, etc.)

• Clean and maintain equipment daily and weekly according to Pret standards

• Complete temperature checks and equipment tests

Job Requirements

• A team-oriented approach, you respect and support the restaurant’s success

• Excellent communication skills, both verbal and written

• A desire to create exceptional employee & guest experiences

• Reliability and punctuality

• Ability to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions;
  
  maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations

• The ability to perform other physical requirements such as seeing, hearing, speaking, reaching, bending, and moving intermittently during working hours. These physical requirements may beaccomplishedwith or without reasonable accommodations.

Benefits:

• Weekly Mystery Shopper bonus plan (Up to an extra $1.00 per hour)

• Tips when Good Service is Provided

• Paid Time Off

• Free breakfast and lunch when working – including generous discounts when you’re not

• Health, Dental and Vision Benefits (Available for Full-Time Employees)

• Child Bonding Leave

• The Pret Academy, which supports the training and development for our wonderful people

• A friendly, fun, and fast paced environment with passionate teams to work with

• Transit program, FSA and HSAs available

• Pet Insurance