Shift Manager; Auntie Anne's Union Station - Chicago, IL

Position: Shift Manager (Auntie Anne's Union Station - Chicago, IL)
Start Something Sweet (and Salty!) - Become an Auntie Anne's Shift Manager!

Our Mission To create moments of joy through fresh baked favorites and unforgettable guest experiences.

Your Role Lead by example and bring our mission to life, one pretzel at a time.

Known for our iconic freshly baked pretzels, Auntie Anne's delivers crave-worthy treats that make everyday moments better. We're looking for reliable, hardworking Shift Managers who take pride in leading teams, supporting operations, and delivering exceptional guest experiences every shift.

As a Shift Manager, you'll play a key role in driving store performance, maintaining operational standards, coaching team members, and ensuring every guest receives outstanding service. If you're dependable, enjoy leading people, thrive in a fast-paced environment, and are committed to doing things the right way, we'd love to meet you.

What You'll DoWelcome every guest with friendly, energetic, and professional service

Lead shifts and provide direction, coaching, and support to team members

Prepare, bake, and serve Auntie Anne's products according to brand recipes and quality standards

Ensure operational, food safety, and guest service standards are consistently met Consistently deliver accurate orders and a positive guest experience

Operate registers and handle cash, payments, and transactions responsibly and accurately

Assist with opening and closing procedures, cash accountability, and shift execution

Monitor productivity and overall shift performance

Address guest concerns professionally and resolve issues in a timely manner

Support the training and development of new and existing team members

Maintain a clean, stocked, organized, and food-safe environment throughout your shift

Arrive on time, in proper uniform, and ready to work at the start of every scheduled shift

Maintain reliable attendance and follow established call-out and scheduling procedures

Plan ahead for transportation, traffic, and parking to ensure timely arrival

Take ownership of assigned responsibilities and follow through with strong attention to detail

Support teammates during busy periods and work collaboratively to achieve store goals

Follow all food safety, sanitation, loss prevention, and operational procedures

Demonstrate accountability, professionalism, and a positive attitude in every aspect of the jobHelp create a culture of teamwork, reliability, and respect

Perks You'll Love Flexible scheduling with 20 to 40 hours per week

Free on-duty shift meals plus employee discounts on Auntie Anne's favorites

Paid training with ongoing coaching and development

Advancement opportunities available; background check may be required for certain leadership roles

Free uniforms

Eligible benefits may include health insurance, life insurance, and a 401(k) plan

Work with a supportive team in a fun, fast-paced environment

What We're Looking For Must be 18 years of age or older

Reliable transportation and consistent attendance

Availability to work at least one weekend day (Saturday or Sunday) each week Flexible availability, including evenings, weekends, and holidays

Demonstrated commitment to punctuality, including arriving on time, prepared, and ready to begin work at the scheduled start of each shift

Dependable attendance record with the ability to consistently meet scheduled shifts

Ability to proactively communicate scheduling conflicts, emergencies, or absences in accordance with company policies

Strong work ethic and commitment to being dependable, accountable, and team-oriented

Ability to follow directions, procedures, and brand standards consistentlyTB clearance required (if applicable by location)1+ years of food service, restaurant, retail, or supervisory experience preferred

Previous leadership, keyholder,…