Concessioner​/Bartender

JOB DESCRIPTION Concessioner/Bartender The Concessioner and Bartender role is responsible for maintaining operations of lobby concession stands, serving at our Pub and bars, and assisting customers. This position helps set the standard for our patron experience and ensures the highest level of guest satisfaction in concessions. Position reports to the House Manager.

This is a union position to be governed by the terms of the collective bargaining agreement between Chicago Shakespeare Theater and IATSE Local 750.Essential Responsibilities Greet and serve guests at registers, taking orders for and making alcoholic and non-alcoholic beverages

Serve our patrons in a fast-paced environment

Handle cash and accept debit and credit cards for payments

Replenish concessions serving stations

Clean and maintain neat, orderly counters, service areas, and concessions displays

Manage inventory; assess inventory and prepare product orders as necessary

Stock and restock inventory items as necessary

Expedite resolution of patron conflicts and concerns, elevating to the House Manager as necessary

Reconcile sales reports and registers at the end of every shift

In the event of an emergency, direct patrons and staff to safety

Break down concessions areas prior to the end of each performance for patron egress

Excellent customer service instincts aligned with company mission and core values

Ability to greet all patrons with enthusiasm, warmth, and a positive, inclusive attitude as a key public-facing representative for the Theater Must be 21 years of age or more

Must provide proof of BASSET certification or be willing to undergo BASSET certification process

Prior concessions and bar experience preferred, including Square or other POS systems

Previous experience in the hospitality industry in a professional venue

Attention to detail, especially in excellent cash handling skills and knowledge of daily sales reporting

Ability to deal effectively with a wide variety of personalities and situations which require diplomacy, tact, friendliness, poise, and firmness

Must be able to multi-task and be self-motivated, with a sense of urgency and the ability to prioritize tasks and leverage problem-solving skills

Generally proficient with computers, iPads, Square hardware, and basic office equipment

Excellent verbal communication skills

Proficient with two-way radio communication with the ability to receive and give instructions via an earpiece during performances

Must be able to lift up to 50 lbsPay & Benefits Part time, hourly, seasonal

Rate: $18.39/hour + pooled tips