Assistant Store Manager - Chatham Village, Chicago, IL

Assistant Store Manager – Chatham Village, Chicago, IL

We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store.

The primary purpose of the Assistant Store Manager is to assist the Store Manager in upholding daily store operations, ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and developing the store team, handling human resources management, and delivering outstanding customer service.

• Responsible for overall quality and performance of the retail store staff.
• Ensures compliance of all company policies and procedures.
• Models effective leadership to gain commitment to store goals and training standards.
• Assists with recruitment, selection, and training and development of store personnel.
• Provides feedback to Store Manager on annual performance evaluations for all store employees.
• Assists with expense management and develops strategies that position stores to perform in accordance with the budget.
• Monitors and identifies issues relevant to loss or inconsistencies to ensure store achieves successful shrink goals.
• Monitors and controls all aspects of operational compliance, safety, and business standards.
• Supports training of all employees in suggested selling and merchandising techniques.
• Upholds company customer service standards so each customer receives outstanding service.
• Assists in completion of accurate and regular merchandise inventory counts.
• Performs other duties as may be assigned.
• Standard work week not to exceed 40 hours.
• Flexible schedule required: days, nights, weekends, and holidays.

To perform this job successfully, the employee must be able to perform each essential duty satisfactorily.

• Minimum of one (1) year in retail management.

• Solid knowledge of business operations and excellent command of the English language.
• High level of interpersonal skills to handle sensitive and confidential situations; demonstrated poise, tact, and diplomacy.
• Strategic thinking, planning, and effective organization.
• Exemplary professionalism in all situations.
• Proficient analytical ability to gather and summarize data for reports and prioritize work.
• Results‑driven with critical and creative thinking skills; project, time, and analytical management required.
• Discretion, confidentiality, and independent judgment with compassion and diplomacy.
• Planning, organization, multi‑tasking, and prioritization to respond to changing demands.
• Execution of directives with precision and consistency.
• Working knowledge of Microsoft Office products.
• Willing to work in multiple stores in the assigned district.

• Stand for extended periods; lift, carry, push/pull up to 50 lbs.
• Work extended hours during critical project phases in a fast‑paced, dynamic environment with flexibility.
• Reliable transportation.
• Willing to travel via car, plane, or train.

Assistant Manager pay range: $19.60 – $21.60 per hour. Bonus opportunity if guidelines or criteria are met. All roles are eligible for the company 401K plan. Full‑time roles will be eligible for medical, dental, vision, and company‑paid time off.

The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all duties, responsibilities, and skills required for the position.

DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.