Str Mgmt​/Customer Svc Dept Leader

Create an outstanding customer experience through exceptional service and direct and supervise all functions, duties, and activities of the front-end. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Communicate company, department, and job specific information to associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store and make suggestions about products.
• Stay current with present, future, seasonal and special ads.
• Understand inventory/stocking and Computer Assisted Ordering.
• Observe scheduled shift operating hours.
• Lead front end team by supporting service expectations such as, but not limited to, Que Vision, money services, self-checkout goals.
• Ensure that customers' needs are addressed quickly and professionally.
• Conduct daily huddles with front end associates to discuss service standard and results.
• Perform cash loans and pick-ups from all store registers as needed through their shift using the Veri Balance system and safe procedures; verify safe counts at the beginning of the shift and balance safe at the end of shift.
• Manage breaks and lunches for all front end associates including cashiers, baggers, service booth clerks, fuel clerks, and relief help.
• Observe, coach, praises all front end associates on a daily basis on all front end expectations such as, but not limited to proper checking techniques, engagement, Que-Vision, self-checkout lead behaviors, proper bagging.
• Follow procedures to limit shrink such as, but not limited to checking for bottom of basket, scanning all items, avoid manual hand rings, proper use of gold slips, close the loop and follow up with all register operators.
• Ensure that all current customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Oversee and manage the efficient operations of all functions and activities of the front-end.
• Adhere to all local, state and federal laws, and company guidelines.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Having successfully completed checker, U-scan, service booth, and bagger training
• Knowledge of basic math: counting, addition, and subtraction
• Ability to handle stressful situations
• Must be able to meet the minimum physical demands of the position
• Must be 21 or older
• Current alcohol sellers permit once employed
• High school diploma or equivalent
• Cashier, retail, or management experience
• Second language: speaking, reading and/or writing

• Job Identification 176236
• Job Category Store Operations
• Posting Date 02/16/2026, 04:48 PM
• Locations 3030 N Broadway St Ste 100, Chicago, IL, 60657, US (On-site)

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate…