Retail Lead Associate; Reduced-Time), Customer Experience Operations

Retail Lead Associate (Reduced-Time), Customer Experience Operations

Job  |  Services LLC - A57

Pay starts at $19.50 per hour with benefits available.

Reduced Time

Hours:

Average work between 30-39 hrs per week.

This role requires open availability Sunday-Thursday between 8:45am and 3:15pm.

As a Retail Lead Associate, you will be the face of Amazon and help build a culture of customer obsession, trust, respect, integrity, continuous learning, and fun. Your strong attention to detail, ability to prioritize tasks quickly, willingness to learn, and commitment to delighting customers will enable you to assist with customer‑service operations and floor‑leader responsibilities.

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer‑to‑peer feedback on processes and standards, serving as the escalation point to help associate peers resolve customer issues where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Identify and communicate barriers and trends that affect the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast‑changing and ambiguous environment.
• Perform additional duties as assigned.
• Work flexible hours, including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Customer Experience Operations (CXO) is an exciting organization within Amazon that specializes in delighting customers with quality service in an ever‑changing environment. Our goal is to go beyond assisting with customer orders; we strive to connect personally with our customers and uplift their lives, even if for just a few moments. We operate from designated retail locations that make delivery and return of customer orders convenient.

• High school or equivalent diploma.
• Age 18 years or older.
• 1+ years of retail or customer‑facing experience, floor‑leader or other leadership experience, or 1+ years Amazon (Blue Badge/FTE) experience.

• Experience training others.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information.

Location:

USA, IL, Chicago. Pay range: $19.00 – $19.00 USD hourly.

Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching, and other benefits to support your well‑being.