Store Advisor

As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer‑centric operation.

Reporting to the Store Leader, you will support the retail function by demonstrating a high level of performance through service with authenticity. Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit through movement.

• Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans
• Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience
• Assist with unpacking, back‑stocking, and organizing deliveries to ensure inventory is efficiently managed
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow
• Contribute ideas for in‑store events, community engagement, and other activities to boost fan interactions and store presence
• Foster a collaborative and positive team environment
• Demonstrate a strong commitment to providing exceptional customer service
• Embrace new ideas and initiatives to drive store success
• Uphold high standards of integrity and professionalism in all actions

• You have 1+ years of relevant experience in retail or a customer service–related field
• You have an understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions
• You possess organizational skills and attention to detail
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
• Ability to work weekends, evenings and holidays as needed

Typical cash compensation range for this position is $18.75–$20.67 per hour plus a quarterly bonus based on store performance. Individual compensation packages are based on various factors unique to each candidate, including experience, industry knowledge, qualifications, skill set, and location.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. You are not required to provide sensitive demographic information; it will not impact your eligibility for hire.