Shift Supervisor - PT

Summary

The Shift Supervisor is responsible for supporting the Store Leadership Team in the absence of a manager on the sales floor. The Shift Supervisor's primary duties consist of supervising store staff, ensuring the highest level of customer engagement, and selling. The Shift Supervisor represents the brand, operates in a professional manner, engages customers, maintains store standards, and supports teamwork.

• Ability to lift large and heavy packages and boxes rapidly and constantly during a shift.
• Able to reach overhead, bend, kneel, and carry product necessary for customer service, inventory restock, processing shipment and store merchandising.
• Ability to stand/walk for extended periods of time.
• Must safely lift 50 lbs. without restrictions.
• Regularly perform store maintenance items: sweep, vacuum, empty trash, clean.
• Use and climb ladders and/or step stools.
• Perform repetitive motions (e.g., hanging, folding, ringing up customers).
• Use caution when dealing with difficult customers, houseless and/or transients; avoid confrontations.
• Noise level in the work environment is usually moderate to loud.
• Adult content environment.
• Must be at least 18 years old.

• Assist Store Management with generating sales potential by being a constant presence on the sales floor and setting pace and energy while ensuring the integrity of the brand.
• Hold store keys to open and close without management as necessary.
• Ensure customer service is the number one priority and partner with Sales Associates to achieve sales goals and KPIs.
• Manage rest and meal break schedules and ensure all zones are covered.
• Provide relevant and timely feedback, coaching, and redirection in the core areas of customer engagement, selling, and sales floor etiquette.
• Assist with managing company standards of merchandise presentation, signage, and displays.
• Escalate performance concerns to the Store Manager.
• Motivate and inspire associates to build brand loyalty and create a positive store environment for both internal and external customers.
• Assist with store security, including checking bags and monitoring fitting rooms.
• Ensure that store staff are treated professionally, courteously, and respectfully.
• Process return/exchange transactions, authorize promotional discounts and employee sales in the absence of a manager.
• Adhere to and ensure compliance with all LP policies.
• Have full understanding/knowledge of inventory management procedures.
• Represent the company in a professional and positive manner.
• Perform other duties as assigned.

• At least 1 year of key holder experience in a retail setting preferred.
• Excellent verbal and written communication skills.
• Must be available to work weekends (Friday, Saturday, and Sunday).
• Must commit to two store closings per week, including one being Friday or Saturday.
• Ability to utilize retail POS System & Inventory Scanner.
• Must be able to make change using American Monetary units.
• Ability to carry out detailed tasks and projects with minimal direction or supervision.
• Strong interpersonal skills and ability to build positive working relationships.
• Completion of the Shift Supervisor three month training program.