Retail Keyholder; Store

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. Our mission is to create unforgettable experiences by continuously pushing the boundaries of what’s possible and catering to gamers of all levels.

With moderate supervision, the Retail Keyholder assists store management in executing and supervising all store activities. This role involves delivering outstanding guest service, boosting sales through product knowledge, maintaining a clean and organized environment, and fostering guest loyalty.

• Provide best-in-class guest service: greet guests, answer questions promptly, assist with gaming needs, inform about promotions and the trade-in program, recommend additional items, and express gratitude.
• Support the shopping environment, including visual and operational elements, and build relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the Point-of-Sale (POS) system.
• Address guest comments in person or by phone with courtesy and professionalism.
• Promote Game Stop’s guest benefits such as the new title reservations program and the Pro Rewards loyalty program.
• Maintain store cleanliness, including restrooms, and ensure fixtures and equipment are functional.
• Complete Omni‑Channel orders daily.
• Safeguard company assets through inventory control, loss prevention practices, and bank deposits.
• Conduct inventory counts, restock merchandise on shelves and fixtures, and organize products alphabetically on the sales floor.
• Support management in achieving sales, profit, and shrink goals and complete required administrative duties.
• Balance and reconcile daily POS totals, complete closeout paperwork, and handle cash and change appropriately.
• Check shipments for discrepancies, record them in the POS, and report to management as needed.
• Process defectives, recalls, and stock pulls accurately and promptly.
• Inspect associates’ and leaders’ packages and belongings during closing or shift end.
• Supervise and delegate tasks to Sales Associates when management is absent.
• Adhere to Game Stop policies, the Associate Handbook, and the Code of Standards, Ethics & Conduct.
• Follow opening and closing procedures and observe associate performance to provide timely feedback.

• Proof of identity and eligibility to legally work in the United States.
• At least 18 years old.
• High school diploma or equivalent required.
• Minimum one year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Ability to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest during each visit.
• Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
• Work effectively in a fast‑paced, rapidly changing environment.
• Meet attendance, professional dress, and grooming expectations.
• Operate the POS computer system and complete required paperwork.
• Basic math and alphabetizing skills.
• Self‑motivation and teamwork to complete tasks timely.
• Problem‑solving and judgment abilities.
• Follow instructions given in written, oral, or diagram form.
• Deliver bank deposits following loss‑prevention safety guidelines.
• Work a flexible schedule, including nights, weekends, and some holidays; minimum of three days per week.
• Handle pressure and stress effectively.
• Perform physical tasks such as bending, stooping, reaching, climbing ladders, and lifting merchandise up to 30 lbs. from ground level to at least 4 feet.
• Stand and move throughout the store unassisted for up to 10 hours per day.

Job descriptions are subject to change at any time based on business conditions/needs. Game Stop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Game Stop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Certain state‑specific exceptions may apply.

Full‑time store positions at Game Stop are eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount, and a casual work environment. Positions may also be eligible for a bonus and/or other incentives.

$17.10 - $19.85