Field Executive - Jo Malone​/Kilian​/Frederic Malle - Chicago, IL

Sales Support

• Review retail sales targets and performance of each door on a monthly basis with ASOM.
• Analyze performance of business vs. sales objectives, sales trends and competition.
• Generate sales reports.
• Ensure brand image and visual merchandising are in line with brand standards and philosophy at retail counters.
• Coordinate and execute the setup of all promotions, in‑store programs and activities.
• Ensure BAs are aware of the marketing calendar, promotions, etc.
• Give direction and specific instructions to BAs on how to do their jobs to achieve their sales goals, coaching individually based on strengths and weaknesses.

• Coordinate and execute newness, promotions and in‑store programs setup in collaboration with ASOM and the Store Design Visual Merchandising team.
• Monitor product trends, performance, and identify potential sales opportunities to ASOM and the Marketing team.
• Ensure all go‑to‑market materials and promotional elements are available on time in store to support launches.
• Provide promotions report to sales & marketing team post‑campaign implementation as well as competitive intelligence on competitors’ programmes.

• Assist ASOM in recruiting, onboarding, and the management of BA headcount and productivity to ensure sufficient staffing coverage for the counters.
• Ensure BAs uphold grooming standards of the brand they represent.

• Train and develop Beauty Advisors through counter coaching.
• Connect with BAs via virtual learning tools and in‑store meetings to train on general selling skills (e.g., how to service customers, upsell, cross‑sell, improve productivity).
• Coach BAs on brand stories, hero products, and other brand‑specific details for ELC brands near the sales floor.
• Utilize e‑learning platforms, including brand‑agnostic content, to coach BAs toward improving customer experience and sales productivity.
• Conduct Beauty Advisors/Generic Staff training of smaller doors.
• Collaborate with the Education team to develop all training/ coaching materials based on required touchpoints; sales & education executives focus on brand‑agnostic topics and reinforce branded concepts introduced by the Education team.
• Coach and motivate BAs based on individual talents and skills to drive sales objectives and brand equity, along with orientation/basic new‑hire training.
• Conduct initial onboarding for new Beauty Advisors in lower‑tier doors to ensure they are well‑versed on their brands and the travel‑retail working environment.

• Spend minimum 70 percent of time in‑store, working and coaching BAs.

• B.A. degree with a minimum of 3 years of relevant experience, preferably in the travel retail industry.
• Well‑groomed.
• Good organization and communication skills.
• Good presentation skills, comfortable with virtual tools such as Zoom, Skype, and in‑person presentations.
• Display empathy, agility, and a can‑do attitude.
• Proficient in MS Office and Excel.
• Comfortable/enthusiastic about learning new technology platforms.
• Willingness to travel.
• Proven sales track record.

The anticipated base salary range for this position is $71,040.00 to $. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for over achievement based on performance and company results.

In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental and vision), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education‑related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

It is the Company’s policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy,…