More jobs:
Floor Lead; Retail
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-06-13
Listing for:
Mejuri
Full Time
position Listed on 2026-06-13
Job specializations:
-
Retail
Retail & Store Manager -
Management
Retail & Store Manager
Job Description & How to Apply Below
Role Overview
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can‑do attitude, creating an engaging and dynamic environment for both staff and customers.
Responsibilities- Customer Experience
- Lead by example, validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- Maximize results and achievement of Key Performance Indicators (KPIs), driving own performance as well as the performance and engagement of the team.
- Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- KPIs: OPH, NPS (85%
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