Intimissimi Sales Lead at Michigan Ave, IL - IGPlocation

Job Details

Location:

Chicago, IL 60611
Position:
Full Time
Hourly salary: $18.00 - $20.00

The Sales Lead is a crucial role for the store, providing superior customer service, driving conversion and retention, and inspiring brand loyalty. The Sales Lead works closely with the team and reports to the Boutique Manager.

• Build genuine relationships with clients through thoughtful and consistent outreach.
• Demonstrate a positive and proactive attitude, consistently exceeding client expectations.
• Demonstrate strong verbal and written communication skills.
• Capture customer information using multiple means, including phone and written follow‑up.
• Manage client book and follow up on shopping experience and inquiries.
• Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
• Demonstrate full knowledge of the product to maximize sales opportunities.
• Utilize fashion expertise to inspire others and build collaborative partnerships in a team‑focused environment.
• Support managers in maximizing efficiency of standard in‑store operations such as daily replenishment and seasonal markdown processing.
• Partner with the Manager to leverage internal systems for business analysis and track store and individual KPIs.
• Support managers in maintaining visual and housekeeping standards of the store.
• Operate POS system, conduct email, opening and closing procedures.
• Maintain store cleanliness, including salesfloor, fitting rooms, cash desk, backroom, and common areas.
• Perform daily cleaning tasks: dust and clean shelves, furniture, fixtures, decor, doors, windows, mirrors; pick up trash; sweep and mop hard floors; wipe and sanitize sinks, countertops, common areas, and equipment.
• Report directly to Assistant Manager and Store Management, ensuring high‑quality customer service and efficient store operations.
• Provide training to new teammates, including cross‑department functions.
• Participate in nationwide contests and potentially support new store openings across the US.

The Sales Lead is a mentor and team player, embodying open mind, authenticity, passion, dynamism, teamwork, and pragmatism. The role supports a positive, inclusive, and collaborative atmosphere within the store.

• Eligibility to work in the US for any employer.
• High school graduate or equivalent.
• Minimum 1‑2 years of experience in customer service and contemporary retail industry preferred.
• Strong verbal and written communication skills.
• Commitment, self‑motivation, and goal orientation.
• Problem‑solving ability.
• Flexible schedule, including nights, holidays, and weekends.
• People‑person, enjoys working with a team to accomplish store goals.
• Ability to lift in excess of 20 pounds, stand, bend, stretch, engage in repetitive motions, push and pull items.

• Base salary plus monthly bonus based on budget achievement, store volume, and location.
• Medical insurance.
• Pet insurance.
• Paid time off.
• Paid parental leave (eligibility required).
• 401(k) matching.
• Pre‑tax commuter benefits for transit and parking.
• Sign‑on bonus.
• Referral bonus.
• Employee discount.
• Free uniform.
• Other benefits.

All Sales Leads gain hands‑on experience in various store functions, developing an entrepreneurial mindset and skills in guest experience, basic store operations, business acumen, visual merchandising, stock management, and more.

Build a foundation for your career by gaining new skills daily and working across all store functions.