Sales Associate, UGG

About UGG

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Our Sales Associates are critical to the success of our stores. As a Sales Associate, it’s your job to create the best possible customer experience. You listen to each customer and offer recommendations and current product knowledge in response to their needs. You also communicate the brand’s sustainability initiatives and social and ethical commitments while sharing your love and passion for our products.

As part of a dynamic team, you cooperate to achieve business goals.

As a Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance of modeling our Service Training Program and greet customers promptly and courteously as they enter the store. You ensure that all customer questions are answered accurately and before they leave, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions, including adhering to a dress code.

You provide exceptional customer service to both in‑store customers and those who call on the phone.

In your role you understand that your responsibilities extend beyond the sales floor: you operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and available. You merchandize products in accordance with Visual Merchandising standards, maintain a clean and well‑organized back‑stock and break area (daily vacuuming, sweeping and dusting), practice safety‑consciousness and respond to theft per our policies.

You report to work on time and notify your Store Manager in advance if you will be late or absent.

• Ensure the highest level of customer service possible as outlined in our Service Training Program
• Prioritize brand and product knowledge training in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Contribute to a team and cooperate to achieve goals
• Multi‑task in a fast‑paced environment
• Respond to problem situations with professionalism
• Think critically to solve problems and approach challenges with agility

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers.
• Highly motivated team player and self‑starter.

• Flexibility of schedule and hours to meet the needs of the business.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

As part of our Deckers Family you’ll receive a wide range of benefits to recognize the important role each person plays in our mission. We offer competitive pay, discounts, perks, global contests, and opportunities for growth and development.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factor prohibited by law.

$17.00 The salary posted reflects the target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.