Floor Manager

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused:
  You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion:
  You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn:
  Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication:
  Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility:
  Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Analytical Thinking:
  Understanding of key retail KPIs and how to use them to drive performance.

• This is a Full-Time position with a contract of 32-40 hours a week.

Compensation:

• 25% staff discount across all H&M Group brands-available both in-store and online.
• Participation in the H&M Incentive Program (HIP), designed to reward contributions and support growth.
• Dental & Vision Plans
• 401(k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Commuter Benefits
• Pet Insurance

All your information will be kept confidential according to EEO guidelines.