Store Manager: SET

About the Role

We are seeking an innovative and results-driven Store Manager for our boutique powered by the Leap Platform, located in "Randolph Street Market" opening early August. This leader will balance strategic business ownership with hands‑on, client‑focused leadership—driving sales performance while cultivating a warm, elevated in‑store experience.

You will lead with clarity, empathy, and accountability, recruiting and developing a high‑performing team through thoughtful hiring, coaching, and performance management. By setting clear expectations and leading by example on the sales floor, you will foster a collaborative, service‑driven culture rooted in trust, professionalism, and brand pride.

As a local market expert, you will leverage community partnerships, events, and networking opportunities to drive traffic, deepen client relationships, and expand brand awareness. You will also partner with neighboring stores and execute impactful in‑store activations that grow the customer base and strengthen community ties.

Operational excellence is central to this role. You will ensure brand standards are upheld across visual merchandising, cleanliness, inventory management, and shipment processing with strong attention to detail and consistency. The ideal candidate thrives in an independent, fast‑paced retail environment, confidently managing daily operations including opening/closing procedures, scheduling, and payroll accuracy.

This role may extend beyond your primary location, occasionally supporting other Leap‑powered stores within the market. Responsibilities may include assisting with new store openings, onboarding team members, providing sales floor coverage, or leading community activations.

• Proven retail leadership experience, ideally within boutique, premium, or lifestyle brands, with a demonstrated ability to deliver elevated, personalized client experiences and cultivate long‑term relationships.
• Inspirational leadership style with the ability to coach, motivate, and develop teams through consistent feedback, clear communication, and hands‑on support.
• Strong business acumen with the ability to interpret performance metrics, identify trends, and adapt strategies to drive sales growth and profitability.
• Entrepreneurial mindset with comfort navigating fast‑paced, evolving environments while maintaining focus and accountability.
• Demonstrated ability to build authentic client connections and serve as a brand ambassador with deep product knowledge and storytelling capability.
• Proactive talent strategy experience including recruiting, networking, succession planning, and building strong talent pipelines.
• Operational rigor and attention to detail across scheduling, payroll, inventory management, visual standards, and policy compliance.
• Proficiency with digital tools such as Shopify, Endear, Slack, and Google Workspace to support business operations and team communication.
• Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
• Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.
• Must be 18+ years of age.

Annual Pay Range: $65k to $75K
. Compensation will be determined based on the candidate’s experience, skills, competencies, and qualifications.

• Sales & Profitability:
  Meets and exceeds store sales targets, driving strong results in conversion, AOV, and UPT.
• Client Engagement:
  Achieves high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship‑building.
• Operational Compliance:
  Maintains inventory accuracy, visual standards, and procedural excellence.
• Team Retention & Development:
  Builds a loyal, engaged team through proactive coaching, recognition, and growth opportunities.

The Leap platform powers insight‑driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many…