FALCONERI Client Advisor

Falconeri is an Italian fashion house championing the craft of cashmere with the finest natural fibers, timeless Italian design, and a steadfast belief in luxury that lasts. Making dressing both effortless and refined, Falconeri offers elegance of the highest quality.

Founded in 2000 and owned by ONIVERSE, the brand boasts an extensive global network with 206 brick and mortar stores in 22 countries and 25 online stores, catering to a loyal client base that has grown with the brand. Momentum behind the brand is booming in the US— in 2026, there will be five new store openings across the country, including a new New York flagship location on Madison Avenue.

• Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up cont.
• Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructi.
• Achieve and exceed personal sales and productivity goals agreed upon with your Store Mana.
• Demonstrate a full knowledge of the product including benefits to maximize the sales opportun.
• Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environm.
• Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KP.
• Supporting managers in maintaining the visual and housekeeping standards of the st.
• Able to successfully operate our POS system, send eod emails, opening and closing procedu.
• Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the sales floor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the st.

• Eligibility to work in the US for any Emp.
• High School graduate or equiv.
• Minimum 3 years of experience in customer service and contemporary or luxury retail ind.
• Excellent verbal, written communication and sales skills, with a strong customer service orient.
• Commitment, being self-motivated and goal ori.
• Impeccable presentation and the ability to thrive in a demanding enviro.
• Problem solving mi.
• Ability to work a flexible schedule, including holidays and wee.
• Additional language proficiency may be preferred or required depending on the customer base of store location. Please refer to the location-specific posting for more det.
• Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos.

Position requires proficiency in Chinese and Russian to provide effective customer service at Hudson Yards location.

• Hourly plus monthly co.
• mmissions
  
  Health Benefits, including Medical, Dental a.
• nd Vision
  401K.
• matching
  
  Pet.
• Insurance Paid Time off and.
• Sick Time Paren.
• tal Leave Pre-Tax commuter benefits for transit an.