Retail Store Associate

About This Role

We are looking for an enthusiastic, customer‑obsessed Studio Sales Associate to join our team at our Lincoln Park studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains our high standards of cleanliness and safety.

Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non‑exempt position, reporting to the Studio Manager.

We are seeking candidates with availability on weekends, Mondays, and Thursdays, along with flexibility to provide coverage throughout the week as needed.

• Customer Service: Warmly greet customers, help create a celebratory environment, check customers in, book appointments using POS and technology systems.
• Assist customers with choosing and styling piercings and hypoallergenic non‑piercing jewelry.
• Professionally answer customer questions about piercing procedures, aftercare, and product details, both in‑floor and on phone inquiries.
• Sales & Product Knowledge: Promote and upsell Rowan’s products, including non‑piercing jewelry, aftercare kits, and other related items; maintain up‑to‑date knowledge of product offerings; meet or exceed sales targets and conversions.
• Studio Maintenance + Operations: Keep the studio clean, organized, stocked; follow health and safety regulations; assist managers with inventory, displays, and visual upkeep.
• Team
  
  Collaboration:
  
  Work closely with the Studio Manager and Studio Nurse Piercers; participate in team meetings and training; support studio‑wide goals.
• Administrative Duties: Process transactions accurately; manage inventory checks and replenishment; maintain accurate customer records and aftercare instructions.

• Retail or service industry experience is a plus.
• Must be able to work weekends, nights and holidays.
• Independent thinker with a can‑do attitude.
• Love jewelry and helping customers choose earrings.
• Commit to delivering exceptional customer service.
• Comfortable in a busy environment.
• Enjoy spending time with people.
• Friendly, outgoing, team‑oriented.
• Flexible and willing to lend a hand.
• Strong communication and basic math skills.
• Ability to lift up to 25 lbs and stand full shifts.
• Commitment to consistency.
• Reasonable accommodations will be provided as required by law.

• Compensation: $16–19 per hour + commission.
• 401(k) and Roth IRA plans.
• Generous employee discounts on products and services.
• Employee Assistance Program (EAP) resources.
• Team Member Referral Bonus plan for Studio positions.

Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.