Student Retail Assistant

The New Store, The New School's official campus retail store, is seeking a Federal Work Study student employee to support daily store operations. Responsibilities include providing customer service, assisting with sales transactions, stocking merchandise, maintaining store displays, and supporting special events such as inventory counts and pop‑ups.

The position reports to the Associate Director. A successful candidate will be reliable, detail-oriented, and customer‑focused, able to work collaboratively in a fast‑paced environment.

The student employee will help create a positive shopping experience for the university community while gaining hands‑on experience in retail operations, merchandising, and customer service.

• Sales & Transaction Management – Registers transactions accurately, including sales, returns, and general packing of merchandise.
• Merchandising & Store Presentation – Executes daily stock maintenance, ensuring all merchandise and fixtures are displayed, replenished, and clean.
• Customer Service & Engagement – Responds to customer inquiries and assists customers in making selections, creating a positive and memorable experience for customers, including prospective students and parents visiting on tours.
• Operational Communication & Escalation – Escalates store needs, merchandise issues, new ideas, and customer feedback to the Store Manager & Associate Director.
• E‑Commerce & Order Fulfillment – Assists in fulfilling online orders.
• Inventory Management – Participates in inventory counts and cycle counts.
• Professional Conduct & Compliance – Maintains a professional and positive presence on the sales floor and complies with all scheduling and attendance policies.
• Institutional Knowledge – Stays current on school events and is knowledgeable of the school layout.
• Events & Off‑Site Support – Staffs pop‑up events at other locations and affiliated retail events.
• Additional Responsibilities – Performs other duties reasonably related to the functions described above.

• Retail sales experience preferred but not required.
• Committed to delivering a high level of customer service.
• Strong verbal, organizational, and communication skills.
• Able to perform physical tasks as needed – lift up to 50 pounds.
• Ability to work a POS and inventory management systems.

• Retail experience preferred but not required.

• Hourly Rate: $18.00 per hour.
• Work Mode:
  On campus – in‑person position in the university’s campus retail store.

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The New School recognizes and values the benefits of a diverse workforce.