Retail Keyholder, Savage X Fenty; Orland Square Mall - Chicago, IL

Job Title

Retail Keyholder – Orland Square Mall, Chicago, IL

You will support Store Leadership in building a fearless, confident, and inclusive team that delivers the Savage X Fenty experience at our first IRL locations. As a Retail Keyholder, you will collaborate closely with the Store Leader to uphold our values and culture while establishing our retail presence across the country.

• Uphold an inclusive store culture that reflects our values and brand ethos, fostering an engaged sales team and outstanding customer experiences.
• Partner with Store Leaders to deliver a dynamic customer journey supported by impactful visuals and technology, driven by a highly engaged store team.
• Achieve KPI targets, budgets, and objectives by driving a culture of accountability and business ownership.
• Approach business opportunities, risks, and roadblocks with urgency and a growth mindset while partnering with cross‑functional teams.
• Actively engage guests and VIP members through an experience centered on body positivity, product knowledge, and authenticity.
• Provide training and immediate feedback to the store team on customer service, performance expectations, and operational standards.
• Collaborate with the Store Leader to inspire sales advisors to achieve individual and team performance targets.
• Maintain visual merchandising standards by coaching and training the team based on VM guides, floorsets, and expectations.
• Serve as a resource for product knowledge, operational compliance, and global communication for all team members.
• Maintain and achieve personal performance targets.

• 1–2 years of retail experience in a high‑volume environment.
• Excellent verbal, written, and interpersonal communication skills, with the ability to communicate vision and purpose clearly.
• Ability to lead through ambiguity while managing multiple initiatives.
• Tech‑savvy or comfortable with technology as a core part of daily duties.
• Strong organizational, time‑management, and detail‑orientation skills.
• Self‑directed and highly motivated to take ownership of tasks to ensure solutions.
• Flexibility with scheduling; work hours will be based on business needs.
• Applicants must be 18 years of age or older.

Savage X Inc. is an equal‑opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable law. We champion a vibrant workplace culture that thrives on diversity and does not tolerate discrimination or harassment.