Key Holder - Ordinary - Wicker Park

WHAT WE’RE LOOKING FOR

We’re looking for a passionate Keyholder to join our Wicker Park team, bringing strong beauty or skincare experience and a customer-first mindset to create memorable, elevated in-store experiences.

You’ll also play a key role in supporting the team on the floor—leading by example, inspiring others, and helping drive a positive, high-performing environment.

This is a 24-hour-a-week position on a part-time basis. (4 Days)

The anticipated hourly range for this position is $20 to $22. Exact hourly rate depends on several factors such as experience, skills, education, and budget. Hourly range may vary based on geographic location.

• Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM's vision through excellent service.
• Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training.
• Ensure standards for quality, customer service, and health and safety are met.
• Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
• Act as floor supervisor in management's absence to ensure the store procedures and steps of the experience are being followed.
• Assist in the onboarding, training, and development of new employees.
• Manage customer feedback and queries.
• Assist in maintaining store standards of cleanliness and organization.
• Be aware of and assist in maintaining DECIEM’s merchandising concepts.
• Ensure tidiness standards are always respected and maintained.

• Love of beauty products and a passion for skincare.
• Comfortable in engaging customers and applying products with the customer while providing consultations.
• Ability to multi-task, while providing professional and outstanding customer service.
• Desire to thrive working in a team environment.
• Effective time management and communication skills.

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.