Retail Consultant | Aesop Bucktown | Part Time

Overview

Aesop has cultivated an inspiring and inclusive environment. We are part of the L'Oreal Groupe, home to 37 global brands, presenting wide-ranging opportunities for long-term career growth. Our approach to skincare focuses on meticulous attention to detail and efficacious ingredients. We seek considered and inspired individuals who bring diverse perspectives to the team and contribute to a sustainable, inclusive society.

Purpose of the Role

At Aesop, the Retail Consultant is at the heart of delivering exceptional experiences by introducing and selling our products through genuine and personalized conversations. If you are customer-focused, commercially driven, eager to contribute to a dynamic retail environment, and committed to personal growth, we invite you to join us!

Drive Personal Performance (40%)

• Actively contribute to store goals by understanding and driving key performance indicators (KPIs).
• Agree and action a personalized SMART monthly commercial plan with the Store Manager, with targets broken down into weekly and daily goals.
• Utilize data and insights to optimize performance and identify opportunities for growth.
• Share innovative ideas to enhance traffic, conversion, and customer loyalty.

Customer Experience (40%)

• Engage customers with storytelling, understanding their needs, and projecting products into their world.
• Craft a personalized customer journey from welcome to thoughtful product demonstrations and regimen building.
• Lead customers to product demonstrations with confident guidance and hands-on experiences.
• Ensure a memorable departure and build lasting relationships through attentive service and follow-up invitations to return.
• Embody Aesop's values and seek opportunities for continuous improvement.

Commit to Learning & Development (10%)

• Complete retail induction and ongoing learning pathways (Methodos).
• Practice and refine customer experience capabilities, especially during quieter periods.
• Attend and apply product and campaign training, sharing knowledge with colleagues.
• Actively seek feedback and coaching to develop knowledge, skills, and career within Aesop.

Execute Retail Essentials (10%)

• Adhere to grooming guidelines and uphold retail standards to deliver the "five senses" experience.
• Complete stock, inventory, and store presentation tasks diligently.

• Experience working in a customer-focused team, ideally in retail or hospitality, with a keen eye for detail in selling and delivering tailored experiences.
• A merchant mindset — customer-focused and commercially driven.
• Exceptional verbal and written communication skills, with confidence in tactile product demonstrations.
• A deep passion for selling premium products and excitement for Aesop s offerings, including skincare and fragrance.

• Hourly rate: $20.00
• Monthly Incentive Program — eligible based on sales performance
• Access to Company Perks (VIP Access to L Oreal s Internal Shop for Discounted Products)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups
• Access to Mental Health & Wellness Programs

EEO and accommodations

We are an Equal Opportunity Employer and value a diverse environment. If you require a reasonable accommodation to apply or access job openings, you may contact us at the provided email. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.