Visual Merchandiser

About the Role

As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to visual and commercial guidelines for the store. You will also use trend and competitor awareness to provide colleagues with the correct information, coach, upskill and develop the store team to contribute to a great customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Contribute to the total omni customer experience in your store by ensuring visual and commercial curation according to guidelines (indirect).
• Represent the brand positively during customer interactions.
• Organize and plan workload according to the store activation plan and adapt based on business needs in collaboration with Store Management and Area Visual Manager.
• Launch and maintain the latest global campaigns and sale activities on time according to brand standards.
• Ensure good garment care, stock levels, and provide input on allocation to Store Management and Area teams.
• Perform sales report (KPIs) follow-up, identify and prioritize visual and commercial opportunities in collaboration with Store Management.
• Create efficient actions to increase customer satisfaction to reach sales targets and store goals in collaboration with Store Management.
• Follow all procedures and best practices for omni services, operational routines, legal requirements, and communication in all areas of the store.

• Keep up-to-date with fashion trends, styles, products, brands, competitors, and influencers.
• Plan time for trend awareness to understand trend theory and mood boards for styling techniques and product presentation.

• Share, inspire and educate store teams with seasonal changes, fashion trends, and visual and commercial information in-store communication.
• Coach and develop store teams to secure high quality of product and commercial presentation according to guidelines.
• Support daily routines and best practices to ensure a consistent level of visual and commercial standard while maintaining customer service engagement.
• Develop and coach talents and provide onboarding training to new colleagues.
• Organize and deliver visual and commercial upskilling for colleagues.
• Complete Visual Competencies and Commercial 4 All trainings based on regional goals.
• Support Sales Market and Area teams with expansion needs.

• Execute visual and commercial curation and styling for the store based on calendar, allocation, activation plan and trends, following guidelines.
• Carry out sample picking and stockroom processes to create clear trends and stories based on guidelines.
• Ensure window and styling execution to create an inspiring and commercial customer experience.
• Provide good customer flow by maintaining layout and fixtures to support trend storytelling.
• Maintain price signs in windows and throughout the store according to global strategy.
• Work with Facilities Management to ensure lighting highlights products and display forms.
• Maintain display forms and interior materials with sustainability in mind.
• Collaborate with Area Visual Manager to keep store navigation up to date with the latest guidelines.
• Ensure sufficient quantities of sale and activity materials, including POS, according to local routines.
• Keep the sales floor and back of house clean, organized, and safe according to security guidelines.

• Curious and creative; proactive, flexible, and communicative with the ability to collaborate cross-functionally.
• Fashion interest and leadership skills, with experience applying visual and commercial concepts in a dynamic environment.
• Experience in improving product presentation and commercial execution in-store.
• Knowledge of visual, commercial, and operational best practices, routines, and tools.
• Ability to manage and act on selling data and weekly sales reports.

• We value diverse backgrounds and foster an inclusive workplace.
• We are a values-driven organization guided by seven core values.
• Access to colleague resource groups for community and networking opportunities.
• Inclusive culture where you can be yourself at work.
• Opportunity to be part of a global talent community with opportunities for career growth.
• Comprehensive benefits including health insurance, wellness programs, retirement plan, paid time off, and community days.
• Employee discount across H&M Group brands.

Compensation: base salary range is $21.00 – $24.34 hourly. Pay status:
Non-Exempt, Hourly. This posting highlights the most critical responsibilities and requirements and is not all-inclusive. Details may vary by location.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance…