Assistant Store Manager - Jeffery Plaza, Chicago, IL

Come work for us! We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store. Our employees are key to our success.

The primary purpose of the Assistant Store Manager is to assist the Store Manager in upholding the daily store operations of a retail store ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service.

• Responsible for overall quality and performance of the retail store staff.
• Ensures compliance of all company policies and procedures.
• Models effective leadership to gain commitment to store goals and training standards.
• Assist with the recruitment, selection and training and development of store personnel.
• Assist, and provide feedback to Store Manager on annual performance evaluations for all store employees.
• Assist with expense management and develop strategies that position stores to perform in accordance with the budget.
• Assist Store Manager with monitoring and identifying issues relevant to loss or inconsistencies in the store to ensure the store achieves a successful shrink plan at or below company plan.
• Monitors and controls all aspects of operational compliance, safety and business standards.
• Supports the training of all employees in suggested selling and merchandising techniques.
• Ensures company customer service standards are upheld so that each customer receives outstanding service by providing a friendly environment.
• Assists in the completion of accurate and regular merchandise inventory counts.
• Performs other duties as may be assigned.
• Standard work week not to exceed 40 hours; flexible schedule required including days, nights, weekends, and holidays.

• Minimum of one (1) year in retail management.
• Solid knowledge of business and an excellent command of the English language to effectively communicate with management, associates, and customers.
• High level of interpersonal skills to handle sensitive and confidential situations.
• Demonstrated poise, tact, and diplomacy in all situations.
• Ability to think strategically, plan and organize effectively.
• Exemplary professionalism in all situations.
• Proficient analytical ability to gather and summarize data for reports, find solutions to administrative problems, and prioritize work.
• Results-driven with critical and creative thinking skills.
• Project management, time management, analytical, and superior organizational skills.
• Demonstrated ability to exercise discretion, confidentiality, and independent judgment with compassion and diplomacy.
• Proven ability to plan, organize, multi-task, set priorities effectively and efficiently to proactively respond to changing demands from multiple sources.
• Ability to execute directives with precision and consistency.
• Working knowledge of Microsoft Office products.
• Willing to work in multiple stores in the assigned district.

• Must be able to stand for extended periods of time.
• Must lift, carry, push/pull up to 50 lbs.
• Must work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
• Reliable transportation required.
• Willing to travel via car, plane, or train.

Assistant Manager pay range: $20.05 – $22.05 per hour. Bonus opportunity if guidelines or criteria are met. All roles are eligible for the company 401(k) plan. Full-time roles will be eligible for medical, dental, vision, sick leave, parental leave, and company-paid time off.

DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.