Harry Potter Chicago Store- Sales Associate Part-Time

Position Overview

The role supports sales operations at the Harry Potter Chicago store, maximizing customer and fan engagement to enhance the retail experience.

• Engage with guests consistently and proactively, providing excellent customer service.
• Assist customers with merchandise purchases by locating items, suggesting items of interest, and retrieving merchandise from inventory when needed.
• Follow the steps of service to ensure the best possible guest experience.
• Cascade customer feedback to the appropriate channels.
• Promote a positive and seamless guest experience.
• Support the store’s sales strategy and customer engagement plans.
• Handle register and cash duties, ensuring all transactions are complete and accurate.
• Follow, teach, and exhibit all safety and compliance protocols.
• Adhere to the store’s uniform policy and attend all scheduled shifts on time.
• Maintain an environment that keeps store shrinkage within acceptable parameters.
• Achieve delegated daily, monthly, or quarterly sales goals.
• Advocate and understand in‑store promotions.
• Maintain store appearance to meet visual merchandising standards.
• Teach and embody the store’s culture with every associate.
• Collaborate with the team to uphold company values and brand standards.

• Knowledge of the Harry Potter series and background.
• Demonstrated customer service skills.
• Excellent communication skills (verbal, non‑verbal, visual), able to address both small and large groups.
• Ability to work effectively in a team environment.
• Strong attention to detail and basic numerical skills.
• Highly motivated self‑starter with good initiative.
• Proficiency with Word, Excel, and PowerPoint.
• Open availability for a flexible work schedule, including overnights, evenings, holidays, and weekends.

$19 an hour.

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds, and experiences. Being an equal‑opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, genetic information, marital status, citizenship status, military status, protected veteran status, or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.