Lead Retail Associate - Chicago

Lead Retail Associate

The Lead Retail Associate will supervise the Store Associates in daily store operations. Your purpose is to provide direction where needed and be an ongoing example of superior customer service. You will be a product expert to educate, inform, and outfit the customer for any occasion. You will have a "BYLT for you" mindset and be a true ambassador of the brand.

Essential Duties and Responsibilities:

• Guide and assist Retail Associates with daily operational tasks
• Assist customers with their shopping needs and transactions
• Tend to merchandising tasks via plan-o-gram
• Perform proper receiving and stocking procedures
• Count and reconcile cash register drawers
• Prepare deposits and order change from the bank
• Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule
• Maintain a safe, clean, and pleasing environment for customers and associates
• Design a monthly schedule and assign work to foster an efficient and effective workflow
• Establish and create a SOP guideline for daily retail operations

Preferred Experience /

Skills:

• Previous retail and supervisor experience
• Excellent communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on-the-job training
• Set sales goals
• Ability to motivate a team
• BYLT product knowledge
• Fast-paced energy level
• Dependability

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, and handle or feel objects, tools, or controls.

The employee is occasionally required to stand; walk; sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.