Bilingual Laundry Attendant Chicago S Kedzie S Archer Ave

Purpose:

Under the direction of the Assistant Store Manager or Store Manager on duty, the Laundry Attendant/Customer Service Representative is responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe, and friendly store.

• Customer Service and Satisfaction : Assists customers with the use of payment systems, machine selection and operation, retail purchases, and wash/dry/fold orders; handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed. Reports to work in a neat and clean manner and wears appropriate uniform.

• Store Safety and Security : Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.

• Store Cleanliness and Upkeep : Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.

• Building and Equipment Maintenance : Documents equipment and building maintenance issues appropriately, escalating unsafe situations to the Assistant Store Manager or Store Manager on duty.

• Retail : Maintains a good visual presentation of retail products at all times; maintain a thorough understanding of retail products and educate the customer; accurately process sales and encourage customers to purchase additional items.

• Wash/Dry/Fold : Provides a consistent quality product to the customer by choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Assistant Store Manager or Store Manager on duty of any claims.

• Policies and Procedures : Ensure that all company policies and procedures are followed at all times.

• All other duties, as assigned.

• Knowledge of commercial laundry products and payment systems is a plus, but is not required.

• Bilingual in Spanish a plus.
• Communicate effectively and be able to work with individuals from diverse backgrounds.
• Ability to manage multiple tasks at one time.
• Build strong customer relationships quickly.
• Basic computer skills.
• Able to work a flexible work schedule, including nights and weekends.
• Must be able to assist customers with downloading the APP on iPhone and/or Android.

• High School Diploma/GED.

Physical Requirements:

• Position involves standing for long periods of time, manual dexterity, stooping, bending, and lifting.

• Position Title:
  
  Customer Service Representative
• Department:
  Laundry Stores
• Reports To (Title):
  Store Manager
• Review Date:
  July 2018
• FLSA Status:
  Non-Exempt
• Location:
  
  Varies