Associate Portfolio Executive

Join C.H. Robinson as an Associate Portfolio Executive and begin learning and building your customer portfolio as part of an accelerated training track. As a brand ambassador, you’ll drive positive customer experiences while expanding your business portfolio.

Our Associate Portfolio Executives don’t cold call. Instead, they convert vetted warm leads into active customers by building relationships and fostering growth.

• Drive the conversion of sales leads into active customers by establishing strong contacts, fostering relationships, and comprehensively understanding customer needs to achieve the highest possible conversion rate.
• Proactively engage with customers, carriers, suppliers, and internal stakeholders to meet needs and growth targets.
• Respond promptly to customer inquiries and exceptions while managing conflict diplomatically.
• Identify automation opportunities to streamline processes, enhance operational efficiency, and ensure high quality execution.
• Reconnect with dormant customers, fostering relationships and stimulating demand.
• Execute pricing strategy through effective negotiation skills, market acumen, and knowledge of customer buying habits.
• Maintain urgency in addressing teammates’ customers and your own developing portfolio.
• Generate additional business within teammates’ portfolios, exceeding monthly volume and revenue targets while expanding portfolio size.
• Drive demand by engaging customers, fostering relationships, and capitalizing on business prospects.
• Identify growth potential within accounts, transitioning transactional engagements into committed partnerships.
• Stay updated on customer, industry, and market changes to pinpoint growth opportunities.
• Execute various customer‑facing operational tasks like quoting, load building, shipment activation, and handling order‑level service escalations.
• Adopt and apply new tools, technology, and processes to improve overall workflow.
• Utilize data and reporting to identify service improvement opportunities and expand wallet share.
• Partner with internal resources to ensure account processes and SOPs are complete and adhered to.
• Maintain a minimum portfolio size of existing customers by volume and revenue.
• Participate in daily or weekly team stand‑ups to foster communication and alignment.
• Use technology to manage order statuses and initiate corrective measures during exceptions.
• Leverage Navisphere 2.0, with demonstrated ability to create customer and supplier logins and support adoption.
• Assist in the development of any SOPs required to manage customers’ business effectively.

• High School Diploma or GED.
• Minimum 6 months of customer engagement experience, internal or external.
• Ability to travel up to 10%.

• Bachelor’s Degree from an accredited college or university.
• Attention to detail, accuracy, and problem‑solving.
• Demonstrated negotiation, collaboration, and influencing skills.