Account Executive, Chicago & Salt Lake

Account Executive, Chicago & Salt Lake City

The purpose of this role is to establish strategic business relationships with new clients while driving client satisfaction and maximizing revenue for Soft Serve. As an integral part of the Business Development team, this position supports all go-to-market strategies, including healthcare, financial services, retail/CPG, ISV, and Hi-Tech.

Compensation

$/yr - $/yr

Duties & Responsibilities

• Cultivate and pursue opportunities with new and existing enterprise clients, supporting the full sales cycle from prospecting through each deal win
• Effective use of Soft Serve’s sales technology to build and accurately represent a healthy pipeline of opportunities
• Represent Soft Serve’s value propositions proficiently to both prospects and existing clients
• Leverage and drive Soft Serve’s sales process, collaborating in a team sales environment with support teams (engagement management, marketing, legal, finance, delivery, and account management) to effectively close new client deals
• Identify client needs and goals and sell value-added consulting services and solutions accordingly
• Manage legal relationships, including contract renewals, NDAs, MSAs, etc., as necessary
• Strive for maximum profitability within each sales opportunity
• Establish and maintain contact with various client groups, including product management and executives
• Monitor customer satisfaction at each stakeholder level and initiate changes as needed to improve satisfaction
• 7+ years of work experience as a Sales Executive in the IT services industry.
• 5+ years’ experience in mid‑market sales.
• Ability to travel up to 50 %
• Bachelor’s Degree. (Master’s Degree is a plus)
• Certifications are not required but are a plus, such as professional project management certifications (e.g., PMP) or professional account and sales executive certifications like Certified Sales Professional (CSP), Certified Professional Salesperson (CPSP), Certified Sales Executive (CSE), Strategic Account Manager (SAM) certification, and Certified Inside Sales Professional (CISP).
• Previous experience partnering with hyper‑scaler is a plus.
• Global mindset to function in a matrixed environment with multiple demands.
• Experience in a complex, highly matrixed, and professional services company, with familiarity across business development and delivery functions.
• Expertise in selling custom application development or digital services in new client accounts.
• Proficiency in consultative sales and business development techniques, including prospecting, initiation, deal qualification, closure, and customer satisfaction.
• Strong network and connections across varied lines of business to promote Soft Serve's capabilities.
• Drive and determination to achieve assigned quotas and drive revenue growth within the assigned territory.
• Solid communication and presentation skills.
• Strong executive presence.
• Strategic thinking and problem‑solving skills.
• Proficiency in managing legal relationships and contract negotiations.
• Commitment to maintaining high levels of client satisfaction and business growth

Soft Serve is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with Soft Serve.