Sales Support Specialist

Overview

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

• Coordinate sales team activity by tracking schedules, documents, requests, processes and communicating relevant information to keep the team on track.
• Compile and distribute daily leads to field teams
• Gathering and organizing sales data from various sources, including CRM systems, sales reports, and market research.
• Creating reports and visualizations to communicate key findings to sales teams and stakeholders
• Deliver consistently high standards in work performance related to written communications and executing consistent level of events focus on reaching serviceable homes and gross impressions that fit each market's service area dynamics. Assists with promotions and events preparation, calendars, on-site coordination, lead capture and distribution, analysis and results.
• Assist in maintaining databases, creating processes and manuals for the team.
• Distribute commission reports to reps in a timely manner, track and verify necessary changes, and re-distribute final reports to sales team.
• Developing sales forecasts based on historical data and market trends.
• Assists Sales Manager in planning and execution of field activations, market strategies and action items.
• Monitor promotion dates, track use, alert manager of discrepancies.
• Track competitive offers and share with all stake-holders as needed.

• High School Diploma or equivalent required.
• 1 year of previous Sales/Data Analyst experience supporting a sales team preferred
• Excellent written and verbal communication skills.
• Ability to establish strong interdepartmental and external working relationships with key contributors resulting in successful sales and marketing campaigns
• Strong computer skills and excellent working knowledge of Microsoft Office applications (Word, Excel, PowerPoint) and Google Suite (docs, sheets, forms, sites) required
• Some evening and weekend hours required
• Some local travel required
• Able to work in a fast paced environment
• Strong organizational skills and ability to prioritize
• Ability to meet deadlines

• Experience in telecommunications is a plus
• Genuinely enjoys working with a team
• Maintains a professional demeanor
• Self-starter and takes initiative
• Ability to take new tasks and learn quickly
• Problem solver

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation:
  Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave:
  Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

* Benefits listed above are for regular full-time position

The base salary for this position in Illinois state is $60,000 annualized, plus comprehensive benefits. The base pay range represents the low and high end of the hiring range…