Account Manager, Commercial

Motus

United States or Toronto, Canada

Motus is the industry leader in vehicle reimbursement and risk mitigation solutions for employees who drive. Combining 80 years of expertise with innovative technology, Motus enables organizations to optimize spend and increase productivity across their workforce. With solutions purpose-built to enable data‑driven insights and strategic decision making, Motus is the preferred vehicle reimbursement partner to top Fortune 500 companies globally.

At Motus, we’re dedicated to making Work Life better for everyone, anywhere. Our team is the heart of our culture, and we live by our Work Life Pillars every day:
Work Happy, Work Healthy, Work Smart, Work Anywhere, and Work Together.

The Motus Business Development group is looking for a customer‑focused sales professional to join the team as a Commercial Account Manager. The Account Manager will own a book of business of customers with current contract values expected to range between $20‑50k in annual recurring revenue (ARR). This is a quota‑carrying position and you will be responsible for driving revenue through renewals, upsells, and account growth.

Our ideal candidate has excellent communication skills, a passion for customer service, and an interest in building a career in Business Development.

• Maintain and grow revenue base for your book of business by managing account retention, expansion, and renewal, and by driving upsells for new products
• Serve as the primary point of contact for a book of business and continually delight customers with a positive, customer‑centric attitude
• Consult with customers on new features and product offerings to drive upsell revenue
• Develop relationships with customers and serve as their strategic partner
• Provide education and coaching to drive product adoption and maximize product value for customers
• Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars, and events
• Serve as a customer advocate while capturing customer feedback and reporting requests to Product and Engineering
• Utilize the Digital Customer Success Team and processes when non‑revenue generating projects arise within the assigned book of business
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
• Think creatively to solve customer problems

• 1‑3 years of sales, BDR or Customer Success/Renewal experience within a software organization
• Experience in a one‑to‑many SMB customer or prospect territory with metric driven success criteria
• Strong and strategic collaborator with the ability to discern when to engage team members in the development of solutions and when to take accountability and work independently
• High degree of emotional intelligence and empathy
• Exceptional communication (written and verbal) and presentation skills
• Demonstrated ability and desire to work and excel in a fast‑paced environment
• Excellent multi‑tasking, organizational, and project management skills; high attention to detail
• Ability to understand and articulate technical concepts and derive solutions
• Proficiency in MS Office and

Where required by law, Motus provides a reasonable range of compensation for specific roles. The base pay for this role is $70,000. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position is also eligible for incentive compensation based on individual performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short‑and long‑term disability coverage, paid time off, employee assistance, participation in a 401(k) program with company match, and additional voluntary or legally required benefits.

• Medical Insurance, Dental Insurance, Vision Insurance (effective day one)
• Open Paid Time Off
• Flexible Spending Accounts & Health Savings Accounts
• Motus‑Fidelity 401K Plan
• Company‑p…