Senior Account Manager; Enterprise​/Strategic Accounts

Senior Account Manager (Enterprise / Strategic Accounts) WANT TO JOIN OUR TEAM?
WE CAN'T WAIT.

JOB DESCRIPTION

Own and grow a portfolio of enterprise and strategic accounts post-sale. You’ll lead renewals and expansion, protect retention, and serve as a trusted advisor to senior stakeholders—driving long‑term partnerships and revenue.

Department: Sales
Reports to: Lawrence Griffith
Location: Chicago, Illinois

Our team's digital inventiveness and mobile location expertise creates brand stories that produce results. We are seasoned professionals who have worked in marketing, technology, mobile, and beyond. Our skills include micro‑fencing, mobile strategy, data analytics, and more.

• Manage and expand a book of enterprise/strategic accounts
• Own executive relationships and day‑to‑day account leadership
• Drive renewals, upsells, and expansion revenue
• Build and execute strategic account plans
• Partner with Sales, Product, Analytics, and Delivery to deliver outcomes
• Ensure strong onboarding, adoption, and ongoing value
• Monitor account health, forecast revenue, and keep CRM current

• High renewal/retention rates
• Consistent expansion and upsell growth
• Strong client engagement and satisfaction
• Accurate forecasting and reporting

• 5+ years in enterprise/strategic account management
• Proven ability to manage complex, high‑value relationships
• Strong track record in renewals and expansion conversations
• Executive presence + excellent stakeholder management
• Comfortable cross‑functionally in fast‑paced teams
• CRM proficiency (Salesforce, Hub Spot, or similar)

• Commission‑based, tied to renewals and account growth
• Base or draw may be available depending on experience

Lead long‑term enterprise partnerships and help shape client success and revenue strategy as we scale.

Digital Factory is an Equal Opportunity Employer