Veterinary Relationship Manager - Strategic Accounts

Covetrus is a global animal‑health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. The Strategic Account Veterinary Relationship Manager (VRM) is a quota‑carrying sales role responsible for leading the holistic relationship with veterinary customers, driving growth, optimization, and retention across Covetrus’ portfolio.

• Serve as the primary sales contact for regionally assigned SA Groups accounts, nurturing long‑term relationships and driving overall business growth.
• Identify customer needs, pain points, and opportunities to optimize adoption of existing solutions and introduce new offerings.
• Build action plans for customers who are at risk.
• Conduct in‑person and virtual meetings to reinforce partnership value and uncover growth opportunities.

• Partner with SAEs and CGAs to assess account potential, align on strategic priorities, and execute activation and pull‑through strategies to ensure contract compliance.
• Drive or participate in Quarterly Business Reviews (QBRs) to communicate progress and strategic initiatives.

• Drive revenue and net gross profit growth through solution adoption and compliance improvement.
• Generate leads, prospect opportunities, and close solution sales within assigned designated territory.
• Drive campaign execution on a quarterly basis to ensure goals are being met.
• Maintain accurate data and updates in Salesforce (SFDC) for account management and pipeline tracking to ensure you are working enough leads to make your quarterly compensation and budget goals.

• Act as a customer liaison for onboarding and implementation processes, ensuring seamless transitions and positive customer experiences.
• Leverage internal resources and content to deliver engagement activities such as clinic level business reviews, webinars and optimization initiatives.

• Analyze internal reports to identify growth opportunities and guide sales efforts.
• Provide feedback to marketing, product development, and operations teams to inform strategy and improve customer outcomes.

• Revenue and Net Gross Profit Growth
• Contract Compliance and Pull-Through at Clinic Level
• Solution Adoption, Utilization and Retention
• Customer Retention and Satisfaction

• Bachelor’s degree in Business, Communications, or related field preferred; equivalent experience accepted.
• 4+ years of experience in sales, account management, or similar roles within the veterinary or healthcare industry.
• Proven ability to meet or exceed sales goals and manage strategic relationships.
• Track record of driving revenue growth and customer retention.
• Strong communication, negotiation, persuasion and collaboration skills.
• Keen sense of emotional intelligence, problem‑solving, and consultative selling.
• Solid understanding of veterinary workflows, practice management systems, and compliance is preferred.
• Proficiency in CRM tools (Salesforce preferred) and data analytics.
• Ability to adapt in fast‑paced environments and resolve business challenges effectively and self‑sufficiently.

Primarily virtual engagement with customers; up to 40% travel for field visits, meetings, and training required in the Chicago, IL area. Attendance at national and regional sales meetings required. Occasional night/weekend travel may be necessary. A valid state driver’s license is required.

• 401k savings & company match
• Paid time off
• Paid holidays
• Maternity leave
• Parental leave
• Military leave
• Other leaves of absence
• Health, dental, and vision benefits
• Health savings accounts
• Flexible spending accounts
• Life & disability benefits
• Identity theft protection
• Pet insurance
• Possible eligibility for a short‑term incentive plan

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.