Director, Customer Partnerships

Company Overview

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, and courage to embrace change… and if you know a few jokes, that puts you on the top of our list!

Our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

• Parts Town Pride – check out our virtual tour and culture!
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On‑demand pay options:
  Access your pay as you earn it, to cover unexpected or everyday expenses
• All the traditional benefits like health insurance, 401(k) match, employee assistance programs and time away – we’ve got you covered.

The Customer Partnerships Director (AKA PARTnership Builder) will oversee a key group of Chains Segment customers. This role is responsible for developing and maintaining relationships for a strategic set of customers through account penetration, sales, and marketing activities. Sales & marketing activities for each customer include building a business plan to maximize profitable growth, prioritizing time and resources to fulfill the plan, building communication and other proactive tools with marketing, creating new business building opportunities, and successfully leading projects.

We are looking for an individual who can build strong relationships with customers, set priorities, and follow through on commitments.

• Manage and drive strategic account performance through development of business plans to maximize profitable growth
• Deliver annual sales, MP overall contribution objectives
• Obtain new accounts to consistently meet and exceed quarterly and annual sales quota
• Proactively build and maintain in-depth knowledge of industry trends and competition
• Cultivate a network of influential contacts at all levels of customers to achieve sales objectives within assigned customers
• Work collaboratively with sales, marketing, and customer experience teams to maximize initiatives by sharing knowledge and developing proactive tools

• 5-7 years of experience in a fast‑paced, high‑growth consultative & collaborative sales environment
• Previously led and grown a sales territory
• Proven track record of success in national account leadership, account development, project management, and data management
• People and presentation skills are top‑notch
• All‑star communicator and fluent in English (both written and verbal)
• Can accommodate up to 30% travel time
• Knowledge of Supply Chain and Marketing is a bonus

Salary range: $77,539.27 – $ annually, based on qualifications, experience, and geographic location. Parts Town is a pay‑for‑performance company. In addition to base pay, some roles offer a profit‑sharing program, and an annual bonus depending on the role.

Our comprehensive benefits package includes health, dental, and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and, as an equal‑opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.