Enterprise Account Manager

Job Summary

An Enterprise Account Manager at Software One is responsible for cultivating and nurturing deep client relationships nationwide within our top-tier Enterprise accounts while delivering the best of our software solutions. Taking ownership of revenue, profit/loss, and growth objectives for existing client accounts, focusing on renewals, cross‑selling, and upselling opportunities. Collaboration with Operations, CSMs and Presales will be essential to ensure seamless solution delivery.

Leveraging the diverse resources within Software One to address client queries promptly and effectively, ultimately driving client satisfaction and business growth.

• Cultivate and nurture deep client relationships with Enterprise clients, including establishing executive‑level (Sr. Director+) connections.
• Own end‑to‑end opportunity creation for services and marketplace, and deal closure for assigned Enterprise accounts.
• Own revenue, profit/loss, and growth objectives for assigned client accounts. Identify opportunities for upselling, cross‑selling, and contract renewals, maximizing the value of Software One's offerings to clients.
• Drive new bookings (services and marketplace), and strategic renewals for existing Enterprise accounts.
• Work closely with Operations, CSMs and Presales to ensure timely and successful delivery of solutions to clients.
• Coordinate with internal teams to address client needs and resolve issues efficiently.
• Monitor the progress of solution delivery, ensuring that client expectations are met or exceeded.
• Proactively identify and address any roadblocks or challenges that may arise during implementation.
• Engage with technical experts, consultants, and other relevant teams as needed to support client requirements.
• Track key performance metrics related to revenue, client satisfaction, and account growth.
• Prepare regular reports and updates for internal stakeholders, highlighting achievements, challenges, and action plans.

Travel ability to 30‑35%

• Demonstrated experience using AI in a practical, applied way—such as improving workflows, automating tasks, enabling better decision‑making, or increasing impact in prior roles. This does not require deep technical or engineering expertise in AI; we value applied use, experimenting, and a mindset of curiosity and continuous learning.
• 8+ years of client‑facing sales experience with a strong track record of revenue growth, quota attainment, and managing complex/key accounts.
• Strong knowledge of SaaS and broad understanding of ITAM, Cloud & Application Services, Fin Ops, and/or Digital Workplace solutions.
• Proven ability to build trusted, long‑term client relationships across business units and with executive/C‑level stakeholders.
• Demonstrated strength in opportunity generation, consultative selling, objection handling, negotiation, procurement navigation, and closing.
• Proficient in CRM tools with disciplined pipeline management, forecasting accuracy, and leadership reporting.
• Strong communication, presentation, and influencing skills, with the ability to engage effectively at all levels of an organization.
• Analytical and solution‑oriented, with the ability to understand client business challenges and align technology solutions to business outcomes.
• Experienced in identifying growth opportunities, delivering value‑added solutions, and expanding strategic client relationships.
• Able to navigate complex sales cycles and partner cross‑functionally with sales, marketing, operations, and technical teams to drive results.
• Adaptable, proactive, and client‑focused, with the ability to anticipate needs, manage shifting priorities, and advocate for customer success.

• Achieve revenue, profit/loss, and growth objectives (opportunity identification and ownership) for existing accounts through effective upselling, cross‑selling, and contract renewal strategies.
• Attain assigned win rate and achieve defined margin‑as‑sold.
• Ensure high levels of client satisfaction and retention by delivering customized solutions that address client needs and provide measurable value.

• The Enterprise Account Manager reports to the…