Principal Signature Success, Solution Engineer

Salesforce is the #1 AI CRM, where human agents drive customer success together. Here ambition meets action, tech meets trust, and innovation isn’t a buzzword—it’s a way of life. The world of work is changing and we are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

The Signature Success Plans Sales team is seeking a dynamic and results‑driven Sales professional to serve as a Signature Success Solution Engineer (SE). In this customer‑facing role, you will collaborate with sales teams to drive revenue growth for Signature Success plans, provide subject‑matter expertise, increase attach rates, and support the Go‑To‑Market strategy.

• Serve as a subject matter expert and strategist across Salesforce clouds, ensuring Signature Success inclusion in select sales opportunities and renewals.
• Drive Signature Success revenue growth by partnering with sales teams to position and sell Signature Success plans.
• Evangelize Signature Success plans internally and externally.
• Collaborate effectively with core account executives, specialist license sales, Sales Productivity, Marketing, CSG Regional Leaders, Technical Support, and Offer Management.
• Facilitate qualification, solution fit, pipeline progression, deal cycle participation, account reviews, and value assessments.
• Provide product feedback to Offer Management based upon active field sales engagement.

• Degree or equivalent relevant experience. Experience will be evaluated based on the Values & Behaviors for the role.
• 3+ years experience in Technical Sales, Presales/Solution Consulting, Professional Services, or Technical Support.
• Demonstrated track record of self‑starting, risk‑taking, and the ability to influence without authority.

• Essential Salesforce product knowledge inclusive of Salesforce CRM, Mule Soft, Data Cloud, Tableau or Agentforce.
• Proven background in technical sales, presales/solution consulting, professional services, or technical support.
• Ability to prioritize, multi‑task, and perform effectively under pressure.
• Great attention to detail, with strong analytical and problem‑solving skills.
• Collaborative and consultative work style, ability to thrive in a high‑velocity, highly dynamic work environment.
• Deep understanding of customer success principles, solutioning approaches, and considerations.
• Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive‑level buy‑in.
• Ability to negotiate and close deals, understanding customer needs and aligning them with the Signature offering.
• Knowledge of Salesforce product and platform features, capabilities, and use cases.
• Ability to travel up to 25%.

• High energy, outgoing, positive attitude, and ability to motivate others.
• Results‑driven, tenacious, and driven to succeed in a fast‑paced environment.
• Ability to learn quickly and adapt to change.

• Salesforce ORG
  62 quote and sales forecasting knowledge.
• Industries specialized knowledge inclusive of Financials, Manufacturing, Healthcare, Retail or Public Sector.
• Salesforce Architect Certification for applicable cloud.

• B.S. in Computer Science, Software Engineering, MIS.
• Knowledge of related applications, relational databases, and ERP technologies.
• Strong oral, written, presentation, collaboration, and interpersonal communication skills.
• Ability to work as part of a team to solve technical problems in varied political environments.
• Minimum of 4 years of professional experience.

• Salesforce certifications.
• Previous experience as a Solution Engineer/Sales Engineer.

The typical base salary range for this position is $157,640 - $210,910 annually. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range is $173,460 - $231,980 per year. This range represents base salary only and does not include company bonuses, incentive for sales roles, equity, or benefits.

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