Customer Success Manager

Overview

Join the UNDISPUTED #1 Best Place to Work!

Green Office Partner
—ranked the #1 Best Place to Work by Crain’s (2023–2025) and the Chicago Sun-Times (2024 & 2025)

CHICAGO:
Green Office Partner is hiring a highly-skilled Customer Success Manager for our Sales Department. We specialize in the development of document workflow solutions and managed print services that increase security, control costs, and improve the efficiency of our partners. As one of the nation’s largest solutions providers, we receive top-level support from industry leaders like Xerox and HP. We are located at 8601 W.

Bryn Mawr Ave, Suite 109 Chicago, IL 60631. Green Office Partner is growing its Customer Success team and we are looking for customer relationship-focused individuals to join us! The Customer Success Manager has the responsibility to set up our clients for growth and success. The ideal candidate must understand our clients  needs and proactively help them identify ways in which they can interact with Green Office Partner to increase their productivity and results.

Our representative must be personable, professional and can effectively communicate with C-level management.

• Identify new equipment and solution opportunities within assigned accounts for the Major Account Managers
• Identify solution opportunities for Solutions Consultants within existing accounts
• Develop and manage strategic relationships with all customers to expand loyalty and expansion within the account
• Set and run (monthly/quarterly) business review meetings for large accounts
• Input all activity and strategic information in the CRM system (Hubspot) to include Location, IT, Meter, Toner and Deal Signer contacts
• Be dedicated to personal career development with continued training and education
• Prepare for sales meetings and 1to1 with the Sales Manager
• Support Solutions Consultants and other team members in order to maintain and improve customer satisfaction levels
• Stay current on industry trends and the competitive landscape

• Proven ability to assimilate new information quickly
• Proven ability to think "out-of-the box" in working with a customer in designing alternative document workflow solutions
• Proficiency in Google Docs and Microsoft Office
• Proficiency in time planning and management
• Advanced listening and questioning skills
• Advanced oral and written communication skills, including group presentations
• Understands how to explain a complex problem in a way that others can understand
• Demonstrated proficiency in identifying stated and unstated document workflow issues a problem solver
• Ability to drive

• Minimum of 3 years of experience in sales support, an inside sales role, and an outside sales role
• Industry experience in office equipment, managed IT services or business software solutions sales preferred
• Completed a reputable B2B sales training program is desirable
• Minimum of 1 year of experience using a CRM system for activity reporting
• Experience in following a documented, consultative selling process is a plus
• A college degree or equivalent job experience

• Competitive base salary + uncapped commission
• 401(k) with 4% match
• Mileage reimbursement at the IRS rate
• Health, Dental, and Vision Insurance with very low copays
• Short- and Long-Term Disability Insurance
• Tuition assistance & professional development opportunities
• Paid vacation, sick days, and holidays
• Flexible work environment with a strong career advancement path
• Free gym membership in the building
• Performance bonuses and recognition opportunities
• Free AAA membership
• Paid airline lounge membership and maintain miles
• Company social events, free snacks & beverages, and a young, entrepreneurial culture