GUCCI | Senior Client Advisor - Chicago Michigan Avenue

Summary

Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.

Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

Job Description

Role Mission

As the Senior Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci by providing every client with best-in-class service, elevated and unique experience, and strong client relationships.

You aspire to step into the sphere of store leadership by supporting certain activities related to management and store functions.

Key Accountabilities

Client Journey

* Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in-store or remotely.

* Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.

* Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.

* Develop client base by recruiting new clients and developing existing ones to the top tier of the segmentation.

* Leverage in-store technology to ensure every client's experience is smooth, pleasant, and relevant.

* Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.

* Create and add value to the client's experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc…).

Sales Excellence

* Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.

* Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.

* Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.

* Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.

* Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.

* Maintain a "One-Gucci-Client" perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience.

* Guide and inspire the client to make the best possible decision to buy the right product.

* Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.

* Assist, as the first point of contact, in resolving common client issues and needs.

Brand & Product

* Using knowledge of Gucci and our products, engage with the clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions.

* Proactively attend trainings to gain insights on product knowledge and selling techniques.

* Ensure to be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services, etc) and clients' segmentation to come up with the best possible solutions for our clients.

* Combines styling knowledge with the ability to offer products to best serve the client.

* Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude.

* Support for a consistent and branded onboarding experience for new Client Advisors and support on facilitating training in collaboration with store management to ensure brand initiatives are understood (in case of a needed support on this management function).

Operational Excellence

* Actively participate in all store operations such as stock maintenance, stock inventories, and general store administration activities.

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