National Account Manager

The National Account Manager is responsible for managing and driving short-term booking opportunities for McCormick Place within the local, corporate, association SMERF markets, and events utilizing MPEA owned hotels.

• Build and strengthen relationships with new and existing customers through active participation in industry associations, sales calls, client entertainment, FAM trips, and city events.
• Develop partnerships with sales teams at campus hotels and Choose Chicago to drive business for both the hotels and McCormick Place.
• Travel as needed to pursue targeted business opportunities and generate new leads year-round.
• Actively contribute ideas in brainstorming sessions to enhance promotion of the venue and its events.
• Lead the development of new revenue streams for McCormick Place.
• Respond to assigned leads across diverse market segments, including local, corporate, association, SMERF, and events utilizing MPEA owned hotel properties.
• Prepare detailed proposals, evaluate business opportunities, and initiate contracts.
• Meet or exceed assigned sales targets.
• Monitor and manage daily, weekly, and monthly sales performance reports.

• Collaborate with the Contract Manager to ensure seamless execution of contracts for assigned accounts.
• Manage the conversion of leads into confirmed bookings and accurately forecast group attendance.
• Maintain client engagement post-turnover, serving as a key partner to ensure satisfaction and secure repeat business.
• Conduct facility tours for prospective clients, showcasing venue capabilities and responding to inquiries.

• Organize and lead regular meetings with campus stakeholders to review opportunities and develop strategies to attract short-term events.
• Partner with the Marketing Manager to create and implement sales-supporting marketing materials.
• Develop and maintain a comprehensive plan for role growth and performance improvement.
• Identify and implement creative strategies to attract new business and maximize venue utilization.

• Perform other duties and responsibilities as assigned.

• 3-5 years of progressive sales experience in the hospitality industry.
• Availability to work evenings, weekends, and holidays as required.
• Proven track record of building strong business relationships and generating new leads.
• Excellent verbal and written communication skills.
• Strong organizational, leadership, and interpersonal skills.
• Positive, proactive attitude with a passion for achieving goals.
• Proficient in Microsoft Office Suite (Word, Excel) and database management software.
• Skilled in prioritizing tasks, managing multiple projects, and meeting tight deadlines.
• Familiarity with CRM systems and Momentus software is a plus.

NOTE:

Selection will be based on an evaluation of applicants’ training, skills and experience.