Account Manager

Job Details

Location:

Chicago, IL 60622

Type:
Full Time

Salary Range: $24.00 - $26.00 per hour

Shift: Day

• Identify and pursue upselling and cross‑selling opportunities within the existing customer base to drive additional revenue.
• Collaborate with the sales team to align sales strategies and initiatives with customer needs.
• Develop and execute account plans for each customer to increase revenue and maximize satisfaction.
• Monitor changes in the customer’s organization or business priorities that might affect relationships and keep management updated.
• Maintain and strengthen relationships with the assigned book of business, ensuring their needs are consistently met or exceeded.
• Regularly interact with customers to understand their business challenges, needs, and objectives and provide tailored solutions.
• Monitor and report on sales performance and account metrics, providing insights and recommendations.
• Maintain accurate and up-to-date records in the Customer Relationship Management system.
• Work closely with internal teams to ensure continuity of product and service.
• Share customer feedback with relevant departments to help improve product offerings, service delivery, and customer experience.

• Proven experience in account management and sales growth, preferably in the wholesale industry.
• Strong ability to build and maintain relationships with a diverse customer base.
• Excellent communication and negotiation skills.
• Analytical mindset with the ability to identify sales opportunities and trends.
• Familiarity with Customer Relationship Management systems and proficiency in Microsoft Office Suite.
• High School Diploma or equivalent;
  Bachelor’s degree in Business Administration, Sales, Marketing, or related field preferred.