Director, Customer Partner - Portfolio; Midwest

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

Are you ready to take on an exciting challenge as a Customer Partner with Kyndryl? We’re looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you’ll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top‑level executives.

Director, Customer Partner for Portfolio Accounts – Midwest Region – you will have end‑to‑end responsibility for relationship management, account growth and profitability. You’ll create, maintain, and develop deep customer relationships and bring ‘the best of Kyndryl’ to credibly build and maintain valued CxO relationships. You’ll be responsible for driving proactive account growth with focus on selling new offerings and minimizing erosion in renewals.

You will manage and grow a set of Global Portfolio accounts across industries.

• Create, maintain and develop deep customer relationships to credibly build and maintain valued CxO relationships
• Drive profitable growth leading with a consultative approach and Kyndryl Consult. Lead generation to closure, driving new scope and value, and minimizing erosion of renewals
• Deliver on budget, owning revenue, profit/loss, and growth objectives
• Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth. Increase utilization and billability of resources assigned to the account
• Generate opportunities, drive through to closure and expand existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals
• Demonstrate distinctive expertise. Build deep industry expertise and apply that expertise to help customers realize value
• Own account P&L, drive customer satisfaction, and ensure account compliance by acting with integrity
• Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent
• Act as a steward of the Kyndryl culture

Collaboration is key, and as a Customer Partner, you’ll work closely with other sales team members to ensure a seamless account management process. Together, you’ll execute every aspect flawlessly, from initial prospecting to closing deals and beyond.

Every position at Kyndryl offers a way forward to grow your career. We have opportunities you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You’re good at what you do and possess the required experience to prove it. You have a growth mindset, are customer‑focused, and are open and borderless – naturally inclusive in how you work with others.

• 10+ years of experience managing sales process end‑to‑end
• 5+ years of experience running account P&L $10M+
• Deep knowledge of business and technology trends and industry best practices
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Open‑minded and empathetic approach in relationships with customers
• May be required to travel up to 50%
• Midwest based with preferred location Chicago/Detroit

• Experience in retail and/or manufacturing industries preferred
• Bachelor's degree or master's degree
• Sales experience in technical solutions

Diversity is a whole lot more than what we look like or where we come from. It’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and…